Receptionist/Dispatch (Client Experience Coordinator)

TekStop; Prescott (AZ); On-site; USD 57,308,000 - 63,039,000; Full time

Benefits offered by this job

Paid holidays

PTO

Bonus opportunities

Stable weekday schedule with training

Job summary

TekStop in Prescott, AZ is seeking a Client Experience Coordinator to welcome clients, keep our service team organized, and ensure every visit is smooth and attentive.

You’ll greet guests, answer phones, coordinate in-store, on-site, and remote service calls, check devices in/out, collect details, and guide clients to the right solution with jargon-free explanations. A professional, friendly demeanor is essential.

Qualifications

• Exceptional customer service and a genuine desire to help people.
• Previous administrative, receptionist, dispatching, or office coordination experience.
• Strong typing and written/verbal communication skills.
• Professional, friendly demeanor and confidence communicating with clients in person and by phone.
• Comfort with everyday technology and willingness to learn basic troubleshooting concepts.
• Excellent organization, attention to detail, and follow-through.
• Ability to multitask and stay calm when the front desk, phones, and ticket queue are busy.
• Positive team-first attitude and dependable attendance.

Responsibilities

• Create an outstanding client experience from welcome to service completion.
• Coordinate service requests for in-store, onsite, and remote calls.
• Manage device check-in and checkout with accurate records.
• Answer basic technology questions and upsell when appropriate.
• Maintain front office operations, schedules, and client records.

Skills

Customer service

Administrative experience

Typing

Verbal communication

Written communication

Organization

Multitasking

Team player

Attendance

Tools

Microsoft 365

CRM platforms

Ticketing systems

POS systems

Job description

Client Experience Coordinator

Be the welcoming face of technology.

If you're organized, friendly, detail-oriented, and comfortable with technology, we'd love to meet you.

Summary

When clients walk through our doors, call for help, or need guidance, you'll be the person who makes them feel taken care of. You'll help keep our service team organized, ensure client devices are checked in properly, coordinate service appointments, answer questions, and create an exceptional client experience from start to finish.

What you'll do

Create an outstanding client experience

Welcome clients into our Prescott storefront and create a warm, professional first impression.

Answer incoming phone calls, respond to basic questions, and make sure each client feels heard and supported.

Keep clients informed throughout the service process with clear, friendly communication.

Coordinate service requests

Schedule in-store, onsite, and remote service calls.

Triage incoming tickets, gather the right details, and route or schedule each request with the appropriate team member.

Monitor the service queue and coordinate with technicians to keep work moving efficiently.

Manage device check-in and checkout

Accurately check in computers, phones, tablets, and other technology for service.

Document equipment, accessories, client concerns, contact details, and service expectations.

Check completed systems out to clients, review next steps, and collect payment.

Help clients find the right solution

Answer basic technology and service questions using clear, jargon-free language.

Recommend helpful services, products, memberships, or upgrades when they genuinely fit the client's needs.

Earn bonus opportunities through qualified upsells and sales.

Keep the front office running smoothly

Maintain accurate client records, ticket notes, scheduling details, and payment information.

Keep the front desk, intake area, and storefront organized and presentation-ready.

Assist with administrative tasks, client follow-up, and day-to-day office coordination.

Where & how you'll work

Full-time, in-office position in Prescott, Arizona.

Monday through Friday.

No weekends and no scheduled overtime.

Professional, client-facing storefront and service environment.

Compensation & benefits

• $20-$22 per hour.
• Paid holidays.
• Paid Time Off (PTO) per company policy.
• Bonus opportunities through qualifying service, product, and membership sales.
• Stable weekday schedule with ongoing training and room to grow.

Must-haves

• Exceptional customer service skills and a genuine desire to help people.
• Previous administrative, receptionist, dispatching, office coordination, or customer service experience.
• Strong typing, computer, written communication, and verbal communication skills.
• A professional, friendly demeanor and the confidence to communicate with clients in person and by phone.
• Comfort with everyday technology and the willingness to learn basic troubleshooting concepts, services, and terminology.
• Excellent organization, attention to detail, and follow-through.
• Ability to multitask, prioritize competing requests, and remain calm when the front desk, phones, and ticket queue are busy.
• A positive team-first attitude and dependable attendance.

Nice-to-have

• Experience in an IT, electronics, repair, professional service, or technology-focused environment.
• Familiarity with ticketing systems, scheduling tools, point-of-sale systems, or CRM platforms.
• Experience collecting payments, preparing invoices, or handling basic sales transactions.
• Working knowledge of Microsoft 365 and common Windows, device, WiFi, printer, and account questions.

Training & growth

We'll train you on TekStop's systems, services, intake process, ticketing standards, and client experience expectations. You'll learn how to recognize common technology needs, ask strong triage questions, and confidently guide clients to the right next step. As TekStop grows, team members who demonstrate excellence may have opportunities to take on additional responsibility.