Receptionist / Customer Service Representative

Drybar Shops; West Hollywood (CA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Starting at $20.25/hr

Retail bonuses

Anniversary gift

Referral bonuses

Medical benefits

Dental & Vision

Education program access

Promote from within

Free blowouts

Job summary

Drybar in West Hollywood is hiring a receptionist to welcome clients and manage bookings. This role offers strong incentives including bonuses, gifts, and discounts, plus free blowouts for employees.

A positive, party-like shop atmosphere is encouraged and professionalism is essential to uphold the brand. Applicants should have at least 1 year in a fast-paced customer service setting, with preference for POS experience.

Qualifications

• 1+ years in a fast-paced customer service environment.
• Prior experience with point-of-sale systems preferred.

Responsibilities

• Maintain professional shop image and host a welcoming atmosphere.
• Manage reservations and optimize appointments with the system.
• Record client information accurately and timely.
• Balance cash drawer at opening and shift changes; handle tips/commissions.

Skills

Customer service

POS systems

Communication

Multitasking

Education

High school diploma

Tools

POS systems

Job description

Overview

At Drybar, our philosophy is simple: Focus on one thing and be the best at it. For us that’s blowouts. Our tagline says it all: No cuts. No color. Just blowouts.

Drybar Receptionists Also Enjoy These Perks:

• Competitive hourly wages beginning at $20.25 per hour plus retail bonuses, $100 anniversary gift and referral bonuses! AND get up to $10 for every membership you sell.
• Medical, Dental & Vision Benefits for ALL employees. Access to Wellable and EAP access!
• Complimentary access & discounts to Vidal Sassoon online membership program for continued education.
• We LOVE to promote from within! If you have what it takes, we got you covered.
• FREE BLOWOUTS for all employees!

We are looking for a receptionist who has:

• 1+years in a fast-paced, customer service environment
• Previous experience with point-of-sale systems strongly preferred. Previous salon/spa experience preferred; not required.
• Promote a professional and brand-appropriate image. Set the tone of a positive shop atmosphere by approaching the day as if hosting a party!
• Organize and execute shop flow between clients and team members in a positive manner.
• Serve as subject matter expert in reservation system; ensure client information is recorded with accuracy and timeliness.
• Optimize and maximize appointments with reservation system and ensure timely communication to team.
• Maintain highest degree of ethics when handling client payments and Stylists tips/commissions. Balance cash drawer at opening, close and shift changes.
• Maintain clear communication with shop management about overall shop operations.
• Demonstrate strong communication skills, is a self-starter and excellent problem-solving skills. Ability to multi-task with ease.
• Assist with the cleanliness of the shop; be proactive in ensuring the utmost care. Assist stylists with their needs to improve efficiency.
• Highschool Diploma required.

Legal Disclaimer

©2024 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.