Receptionist / Customer Service Representative

Drybar Shops; Pasadena (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Wellable access

EAP access

Free blowouts for employees

Employee discounts

Anniversary gift $100

Referral bonuses

Job summary

Drybar Shops in Pasadena is hiring a receptionist to greet clients, manage reservations, and handle payments while maintaining a lively, brand-appropriate shop atmosphere. The role emphasizes accuracy in client records, POS usage, and delivering excellent customer service in a fast-paced salon.

The position includes perks like medical benefits, free blowouts, and opportunities for internal advancement, with an emphasis on reliability and proactive communication.

Qualifications

• 1+ years in fast-paced customer service environment.
• POS experience preferred; salon/spa experience a plus.
• Professional image that matches brand.
• Strong communication and problem-solving skills.

Responsibilities

• Greet clients and manage check-in/check-out.
• Handle reservations and schedule flow to maximize appointments.
• Process payments and tips with accuracy and integrity.
• Maintain shop cleanliness and organize workflow.

Skills

Customer service

POS experience

Professional image

Communication

Multi-tasking

Organization

Education

High school Diploma

Tools

Point-of-sale systems

Job description

Overview

At Drybar, our philosophy is simple: Focus on one thing and be the best at it. For us that’s blowouts. Our tagline says it all: No cuts. No color. Just blowouts.

Drybar Receptionists Also Enjoy These Perks:

• Competitive hourly wages beginning at $18.57 per hour plus retail bonuses, $100 anniversary gift and referral bonuses! AND get up to $10 for every membership you sell.
• Medical, Dental & Vision Benefits for ALL employees. Access to Wellable and EAP access!
• Complimentary access & discounts to Vidal Sassoon online membership program for continued education.
• We LOVE to promote from within! If you have what it takes, we got you covered.
• FREE BLOWOUTS for all employees!

We are looking for a receptionist who has:

• 1+years in a fast-paced, customer service environment
• Previous experience with point-of-sale systems strongly preferred. Previous salon/spa experience preferred; not required.
• Promote a professional and brand-appropriate image. Set the tone of a positive shop atmosphere by approaching the day as if hosting a party!
• Organize and execute shop flow between clients and team members in a positive manner.
• Serve as subject matter expert in reservation system; ensure client information is recorded with accuracy and timeliness.
• Optimize and maximize appointments with reservation system and ensure timely communication to team.
• Maintain highest degree of ethics when handling client payments and Stylists tips/commissions. Balance cash drawer at opening, close and shift changes.
• Maintain clear communication with shop management about overall shop operations.
• Demonstrate strong communication skills, is a self-starter and excellent problem-solving skills. Ability to multi-task with ease.
• Assist with the cleanliness of the shop; be proactive in ensuring the utmost care. Assist stylists with their needs to improve efficiency.
• Highschool Diploma required.

Legal Disclaimer

©2024 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.