Receptionist / Customer Service Representative

Drybar Shops; Burbank (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive wages and bonuses

Benefits (medical/dental/vision)

Education/discount programs

Internal promotion

Free blowouts

Job summary

Drybar is seeking a Receptionist in California to deliver exceptional customer service, manage reservations, and maintain an organized, upbeat salon environment. You will engage with clients, record details accurately, and help keep the shop running smoothly.

The position offers a starting hourly wage of $17.50 plus bonuses, medical/dental/vision benefits, employee discounts, and opportunities for career advancement, including free blowouts for staff.

Qualifications

• 1+ years in a fast-paced, customer service environment.
• Previous experience with point-of-sale systems strongly preferred.
• High school diploma required.

Responsibilities

• Greet and assist clients to create a welcoming shop atmosphere.
• Manage reservations and ensure accurate client information is recorded.
• Balance cash drawer at opening/shift changes and handle payments and tips.
• Assist with shop cleanliness and support stylists to improve efficiency.
• Communicate clearly with management about shop operations.

Skills

1+ years in fast-paced environment

POS systems experience

Salon/spa experience preferred

Education

High school Diploma

Tools

Point-of-sale systems

Job description

Overview

At Drybar, our philosophy is simple: Focus on one thing and be the best at it. For us that’s blowouts. Our tagline says it all: No cuts. No color. Just blowouts.

Drybar Receptionists Also Enjoy These Perks:

• Competitive hourly wages beginning at $17.50 per hour plus retail bonuses, $100 anniversary gift and referral bonuses! AND get up to $10 for every membership you sell.
• Medical, Dental & Vision Benefits for ALL employees. Access to Wellable and EAP access!
• Complimentary access & discounts to Vidal Sassoon online membership program for continued education.
• We LOVE to promote from within! If you have what it takes, we got you covered.
• FREE BLOWOUTS for all employees!

We are looking for a receptionist who has:

• 1+years in a fast-paced, customer service environment
• Previous experience with point-of-sale systems strongly preferred. Previous salon/spa experience preferred; not required.
• Promote a professional and brand-appropriate image. Set the tone of a positive shop atmosphere by approaching the day as if hosting a party!
• Organize and execute shop flow between clients and team members in a positive manner.
• Serve as subject matter expert in reservation system; ensure client information is recorded with accuracy and timeliness.
• Optimize and maximize appointments with reservation system and ensure timely communication to team.
• Maintain highest degree of ethics when handling client payments and Stylists tips/commissions. Balance cash drawer at opening, close and shift changes.
• Maintain clear communication with shop management about overall shop operations.
• Demonstrate strong communication skills, is a self-starter and excellent problem-solving skills. Ability to multi-task with ease.
• Assist with the cleanliness of the shop; be proactive in ensuring the utmost care. Assist stylists with their needs to improve efficiency.
• Highschool Diploma required.

Legal Disclaimer

©2024 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.