Receptionist & Customer Care | Flexible Schedule & Growth

Bethinsurance; Stroudsburg (Monroe County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Beth Moloughney - State Farm Agent is seeking a friendly Receptionist to join the team. You will greet customers, manage calls, handle appointment scheduling, and maintain records with a focus on accuracy and courtesy.

This role emphasizes strong communication, multitasking, and sales conversations as you identify insurance opportunities while delivering excellent service. The agency values community involvement, training, and advancement within a supportive, team‑oriented environment.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Customer service

Sales conversations

Multitasking

Communication skills

Organizational skills

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our Agency has more than 40 years of State Farm Experience and has earned and maintained a reputation for being one of the foremost agencies in NEPA.

We are actively involved in our community through sponsoring local sports teams, scholarship programs for graduating seniors at Pocono Mountain School District, and through support of local school chapters of Students Against Destructive Decisions (SADD).

We pride ourselves on team development, celebrating high performance, and team connection. If you are ready to learn, grow with our team, and explore new personal career aspirations, this opportunity could be the perfect fit.

ROLE DESCRIPTION:
Beth Moloughney - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.