Guest Relations Part time - Full time

Crossroads Pet Resort; California; On-site; USD 34,000 - 52,000; Part time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Employee discounts

Free uniforms

Company parties

Job summary

Crossroads Pet Resort is seeking a friendly and organized Guest Relations Team Member / Office Manager to greet clients and manage the front desk. You will handle scheduling, payments, and daily office tasks while ensuring each pet and owner experiences exceptional service.

Ideal candidates have strong communication skills, are comfortable multitasking, and can work part-time to full-time on-site. Join a team that loves animals and delivers great care and friendly support to families.

Qualifications

• Office and customer service experience required.
• Excellent written and verbal communication skills.
• Multitasker who can handle money and stay calm under pressure.

Responsibilities

• Welcome clients and their pets with warmth and answer phones.
• Schedule appointments and check pets in and out.
• Close sales, follow up on future bookings, and collect payments.

Skills

Customer service

Multitasking

Cash handling

Verbal communication

Education

High school diploma

Some college

Job description

Come Wag Your Tail With Us!

We're growing our pack at Crossroads Pet Resort — and we're looking for warm, upbeat people who love animals (and the humans who love them) just as much as we do.

Guest Relations Team Member / Office Manager

Do you love greeting wagging tails and helping pet parents — and maybe keeping a whole team organized too? We're looking for a friendly, take-charge team member to help run our front desk and office!

Benefits

• Company parties
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
• Free uniforms

What You'll Do

• Welcome clients and their pets with genuine warmth — answer phones, schedule appointments, and check pets in and out
• Give tours, close sales, and follow up with clients on future bookings
• Collect payments, make change, and balance the cash drawer at the end of each shift
• Prepare bank deposits and keep financial records straight — receipts, invoices, and daily reconciliation
• Keep the office and resale shelves stocked, organized, and running smoothly
• Lead, train, and support office staff — keeping everyone accountable and on task
• Maintain office equipment and troubleshoot day-to-day computer or phone issues
• Resolve customer concerns and keep satisfaction high
• Build and roll out new procedures, policies, and incentive programs to keep the team sharp
• Help walk our furry guests and keep an eye on their wellbeing throughout the day
• Pitch in on general office tasks and other duties as they come up

What Makes You a Great Fit

• High school diploma required; some college a plus
• Office and customer service experience; bookkeeping or supervisory experience a plus
• Excellent written and verbal communication skills — friendly, outgoing, and customer-oriented
• A multitasker who can add, count money, make change, and stay calm under pressure
• Comfortable on your feet — walking, bending, and lifting up to 40 lbs (some of our guests are hefty pups!)
• Computer literate and detail-oriented, even when things get busy
• Comfortable in a small office alongside a busy kennel (and the dogs who come with it!)

Perks

• Fun, supportive team environment
• Great company discounts
• Room to grow into more responsibility and leadership
• You get to see adorable pets every single day!

Schedule

Part-time to full-time, including some weekends and holidays.