Receptionist Community Attendant PRN/On-Call

Peace Village; Palos Park (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Peace Village in Palos Park, IL seeks a friendly Receptionist/Community Attendant to create a welcoming, safe environment for residents, families, visitors and staff. You will handle reception, administrative tasks, resident support, and help maintain security while following procedures.

The role requires professional communication, dependability, good judgment, and the ability to work independently. Prior reception or customer-service experience with seniors is preferred; weekend and part-time

Qualifications

• Strong communication skills and professional demeanor.
• Ability to handle resident/family inquiries with tact and discretion.
• Experience in customer service or receptionist roles preferred, especially with seniors.
• Ability to multitask, prioritize, and maintain confidentiality.
• Comfort with handling emergencies and following safety procedures.

Responsibilities

• Answer and direct phone calls, take messages, and greet visitors.
• Provide reception and administrative support at the front desk.
• Assist residents with basic requests and coordinate with departments as needed.
• Monitor facility entrances and maintain visitor logs.
• Support safety and security activities and respond to emergencies per procedures.

Skills

Excellent communication

Customer service

Professionalism

Teamwork

Dependability

Discretion/Confidentiality

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Peace Village is more than a continuing care community; we are a family. Our staff is dedicated to enhancing the lives of our residents and fellow team members every day.The Receptionist / Community Attendant plays an important role in creating a welcoming, safe, and supportive environment for residents, families, visitors, and staff at Peace Village and Circle Inn. This position provides reception services, administrative assistance, resident support, and general community attendant duties while helping maintain the safety and security of the facility.The position serves as an important communication link between residents, visitors, and all departments. Responsibilities include answering telephone calls, greeting visitors, responding to resident requests, monitoring facility entrances, assisting with emergencies, conducting assigned property checks, and providing general operational support.The individual must demonstrate professionalism, dependability, sound judgment, excellent customer service, and the ability to work independently while following established policies and procedures and communicating with the Reception Supervisor and appropriate department personnel.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Reception & Customer ServiceAnswer incoming telephone calls, take accurate messages, and direct calls to the appropriate departments, residents, or staff members.Greet, assist, and direct residents, families, visitors, vendors, and guests in a professional and welcoming manner.Monitor facility entrances, admit visitors according to established procedures, and maintain visitor logs.Receive resident requests and concerns and communicate them to the appropriate department for follow-up.Enter maintenance and service work orders as necessary.Provide general assistance to residents and visitors, including lockouts, television assistance, guest assistance, and other reasonable requests.Demonstrate outstanding customer service consistent with the mission of Peace Village.2. Resident Safety & Emergency ResponseRespond promptly to resident emergency calls and care alarms, following established procedures.Understand and follow Peace Village and Circle Inn emergency procedures, including medical, fire, building, and security emergencies.Contact emergency services and notify appropriate supervisory or department personnel when necessary.Monitor building alarm systems and fire panels and follow established notification and emergency response procedures.Document emergency responses and pertinent incidents accurately and promptly.Communicate resident care concerns and emergencies to the Wellness team and Peace Care Supervisory team as appropriate.Assist with resident needs that may include minor facility-related requests, toilet plunges, care alarms, and other basic assistance within the scope of the position.3. Administrative & Reception SupportComplete assigned administrative duties at the designated reception desk.Review daily communications at the beginning of each shift and communicate pertinent information to incoming staff.Maintain and update resident information, including hospitalizations, emergency contacts, vacations, and off-campus status.Prepare and distribute reception-related paperwork, schedules, communication logs, telephone directories, reports, and other materials.Assist with resident move-in paperwork, resident files, mailing labels, and other administrative needs.Maintain an organized reception area and monitor office supply needs.Communicate reception scheduling, procedural, and operational concerns to the Reception Supervisor before making changes or taking action outside established procedures.Maintain confidentiality regarding resident, employee, and organizational information.4. Resident & Departmental AssistanceAssist residents with meal orders for pickup or delivery and coordinate requests with Dining Services.Notify Transportation when residents are ready for scheduled pickups.Assist with resident event registration and provide information regarding scheduled activities and events.Assist with the daily \"I'm OK\" resident check-in program as assigned.Receive, sort, log, and distribute incoming mail and packages for residents and staff, including deliveries from the dock and reception area.Coordinate resident pickup of packages and medications according to established procedures.Receive and document resident prescription information and submit prescription requests to the pharmacy according to established procedures.Distribute and track building and vehicle keys in accordance with established procedures.Assist with postage sales and cash balancing when assigned and authorized.Provide general assistance to other departments as needed to support resident services and daily operations.5. Community Attendant & Facility ResponsibilitiesConduct assigned property inspections and facility lock-up, including the Medical Office Building (MOB).Monitor building access and report suspicious activity, maintenance concerns, or potential safety hazards to the appropriate supervisor.Ensure designated areas are secured according to established procedures.Assist Environmental Services and Maintenance team members with assigned tasks when needed.Perform basic facility assistance within the scope of the position and report issues requiring specialized maintenance or emergency attention.Serve as an additional resource for residents, visitors, and staff, helping ensure the community remains safe, welcoming, and well-maintained.6. Communication & TeamworkMaintain effective communication with the Reception Supervisor, Wellness team, Peace Care Supervisory team, and other departments.Communicate pertinent resident needs, emergencies, building concerns, and operational matters to the appropriate individuals.Work collaboratively with all departments to support resident safety, satisfaction, and quality of life.Maintain appropriate professional conduct and conversations when interacting with residents, families, visitors, and coworkers.Assist with special projects and other duties as assigned.CompetenciesCommunication proficiency, both verbal and written.Organizational skills and attention to detail.Teamwork and collaboration.Time management and dependability.Professional behavior and sound judgment.Customer service and interpersonal skills.Computer proficiency, including Microsoft Office.Ability to multitask and prioritize responsibilities.Ability to work independently while following established policies and procedures.Ability to maintain confidentiality and handle sensitive information appropriately.Supervisory ResponsibilityThis position has no supervisory or employee management responsibilities and reports directly to the Reception Supervisor.Work EnvironmentThis position operates in a professional office environment and throughout the Peace Village and Circle Inn communities. The role involves frequent contact with residents, families, visitors, vendors, and employees. The position may require working both indoors and outdoors in varying weather conditions when conducting assigned property inspections and facility rounds.The employee routinely uses standard office equipment, including computers, telephones, and photocopiers, and may be required to respond to situations throughout the facility.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to see, talk, and hear. The employee frequently is required to sit, stand, walk, bend, squat, crawl, kneel, use hands, and reach with hands and arms.The employee must frequently lift and/or move objects up to 35 pounds and occasionally lift and/or move objects up to 75 pounds.Position Type and Expected Hours of WorkThis position may be full-time, part-time, or PRN. Days and hours of work vary based on the needs of the community and may include evenings, weekends, and holidays. Occasional work beyond regularly scheduled hours may be required. WE ARE HIRING FOR WEEKLENDS PART-TIME IMMEDIATELYThe position involves interaction with residents, families, visitors, and employees under a variety of circumstances and conditions.TravelTravel is not required for this position.Required Education and ExperienceHigh School Diploma or equivalent required.Valid driver's license required.One to two years of reception, customer service, or related experience preferred.Computer experience, including Microsoft Office, preferred.Previous experience working with seniors preferred.Previous reception, community attendant, or security-related experience is a plus.Other DutiesPlease note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time, with or without notice.