Receptionist

Wilmington Management; Kettering (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Wilmington Management in Ohio seeks a receptionist to greet visitors, answer calls, route messages, and maintain a calm, professional front desk. The role requires attention to detail and a service-oriented mindset in a facility setting.

You will monitor security and nurse-call alarms, log daily events, handle mail and packages, and coordinate reservations and transportation schedules. Prior experience in reception or secretarial duties is preferred; high school diploma required.

Qualifications

• High School graduate; one year of receptionist/secretarial experience.
• Knowledge of greeting procedures and customer service.
• Ability to follow written and oral instructions with accuracy.
• Strong communication and organizational skills.

Responsibilities

• Greet and assist visitors, sign in and direct to appropriate staff.
• Answer and route incoming calls; take messages as needed.
• Monitor security panel and outside surveillance; report incidents.
• Maintain daily log of events and activities.
• Process mail, packages and deliveries; assist with transportation reservations.
• Schedule hospitality suites and collect rental fees.
• Perform general office tasks with professionalism and accuracy.

Skills

Greet visitors

Phone handling

Record keeping

MS Office

Customer service

Education

High school diploma

Tools

POS system

Telephone system

Surveillance equipment

Job description

JOB SUMMARY:Greets and assists visitors entering the facility; answers and routes incoming calls, takes messages as necessary; monitors security panel and outside surveillance; performs other duties generally associated with the position of receptionist.MAJOR JOB RESPONSIBILITIES:Monitors visitors to ensure they sign in upon entering the facility; directs prospective resident applicants to the Marketing Department. Directs calls and records messages as necessary. Directs deliveries to the appropriate areas.Maintains a daily log sheet of events and incidents.Monitors the security and nurse-call alarms, communicating messages to appropriate personnel. Monitors outside surveillance cameras.Logs sales of meal tickets to residents, visitors and staff into POS system.Takes reservations for appointments for transportation of residents and communicates the schedule to the chauffeur. Records reservations for scheduled activities.Maintains the schedule for Hospitality suites and collects rental fees.Prepares outgoing mail and packages. Receives incoming mail and packages, and distributes to staff mail slots. Notifies residents of mail and packages received at the desk.Other tasks as requested or assigned.MATERIALS AND EQUIPMENT USED:Computer, printers, copier, telephone system, alarm system, surveillance equipment, postage machine, and other office equipment. Other equipment as necessary to carry out the responsibilities of the position.MINIMUM QUALIFICATIONS PREFERRED:Education and ExperienceHigh School graduate. One year experience in performing receptionist and/or secretarial duties.Licenses and CertificationsNoneKnowledge, skills and abilitiesKnowledge of appropriate procedures for greeting and assisting persons, and the ability to treat each person with respect, friendliness and helpfulness.Knowledge of general office procedures and equipment, and the ability to perform tasks with professionalism and accuracy.Ability to be trained to accurately operate equipment necessary to the function of the position including, but not limited to, computer hardware/software, telephone system, alarm system, and surveillance equipment.Knowledge of resident rights and the ability to respond to each resident with empathy and respect.Knowledge of policies, procedures, philosophies, rules and regulations governing the delivery of services to consumers.Ability to communicate clearly and effectively, both orally and in writing.Ability to follow oral and written instructions.Ability to establish and maintain effective working relationships with coworkers, other departments, and consumers.Knowledge, skills and abilities continued;Ability to deal courteously and diplomatically with consumers, visitors and staff.ESSENTIAL PHYSICAL DEMANDS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:Ability to see clearly generally and with close vision; ability to perceive colors; ability to hear in normal conversation and when using the telephone; ability to see normal printed and written data; ability to speak clearly and be understood; ability to speak English clearly and be understood; ability to handle small objects.Skills: Ability to handle a variety of office equipment necessary to the efficient andeffective performance of duties of Receptionist, with knowledge ofoperation, safety and caution.Lifting: Occasional lifting of up to 35 pounds.Reaching: Occasional horizontal and vertical reaching.Stooping/Bending: Occasional.Standing/Sitting/Walking: Approximately 80% sitting, 20% standing/walking.ESSENTIAL ENVIRONMENTAL DEMANDS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:Inside/Outside: Approximately 100% inside.Noise/Vibrations: Normal noises for this environment.Hazards: Bloodborne pathogens: small risk of exposure for this environment.Carpal Tunnel: small risk of exposure for this environment.Eye strain: small risk of exposure for this environment.Physical injury: small risk of exposure for this environment.