Resident Services Specialist

Peace Village; Palos Park (IL); On-site; USD 25,000 - 36,000; Part time

Job summary

Peace Village in Palos Park, IL seeks a part-time Resident Support Specialist for overnight coverage focusing on resident safety, campus monitoring, and emergency response. The role collaborates with AL, MC, IL, Wellness, and Peace Care teams to ensure timely follow-up and continuity of care.

Responsibilities include lift assistance, incident reporting, and delivering thorough end-of-shift communications to the Wellness Team, maintaining calm professionalism and complete documentation throughout

Qualifications

• Strong critical-thinking, problem-solving, and decision-making skills.
• Ability to recognize emergencies and determine when immediate escalation or emergency services are necessary.
• Knowledge of safe lifting techniques and proper body mechanics.
• Ability to remain calm and exercise sound judgment in stressful situations.
• Strong communication and interpersonal skills, including cross-department collaboration.

Responsibilities

• Respond to resident care alarms and emergencies overnight.
• Coordinate responses with Assisted Living, Memory Care, Independent Living, Wellness, and Peace Care teams.
• Provide end-of-shift reports to the Wellness Team with significant events and follow-up needs.
• Monitor campus safety, check doors, and report maintenance issues.
• Assist CNA staff and nurses during escalated situations and emergencies.

Skills

Critical thinking

Problem solving

Decision making

Communication

Teamwork

Calm under pressure

Attention to detail

Job description

Job Details

Job Location: 10300 VILLAGE CIR DR - PALOS PARK, IL, Position Type: Part Time, Salary Range: $22.18 - $22.18Hourly, Job Shift: Overnights, The Resident Support Specialist serves as the primary overnight resource for resident safety, facility security, and emergency response at Peace Village. This position is responsible for monitoring the campus, responding to resident needs and emergencies, providing assistance to overnight staff, and coordinating appropriate responses across departments.

Working as the eyes and ears of the facility overnight, the Resident Support Specialist must maintain awareness of resident and building safety concerns, exercise sound judgment, and communicate effectively with all departments to ensure timely and appropriate follow-up.

The Resident Support Specialist works collaboratively with Assisted Living (AL), Memory Care (MC), Independent Living (IL), Wellness, and Peace Care Supervisory teams. This position is expected to communicate significant events, resident concerns, staffing or safety issues, and outstanding follow-up needs to the appropriate leadership personnel. At the conclusion of each shift, the Resident Support Specialist is responsible for providing a thorough report to the Wellness Team to ensure continuity of care and communication between shifts.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Emergency Response and Resident Safety

• Respond promptly to resident care alarms in Independent Living and emergencies throughout the campus, including Assisted Living and Memory Care.
• Respond to escalated care alarms and requests for assistance during the overnight shift.
• Provide lift assistance following resident falls in accordance with established procedures and obtain emergency medical assistance when indicated.
• Recognize and respond appropriately to changes in resident condition, behavioral concerns, wandering, agitation, restlessness, or other safety concerns.
• Assist CNA staff in Assisted Living and Memory Care when additional support is needed, particularly during challenging or escalated resident situations.
• Contact emergency services when necessary and immediately notify appropriate leadership of significant incidents.

Communication and Team Coordination

• Serve as a central communication point for overnight operations, ensuring that information is shared with the appropriate departments and supervisory personnel.
• Communicate directly with the Wellness Team regarding resident concerns, incidents, falls, changes in condition, and any matters requiring nursing assessment or follow-up.
• Provide a thorough end-of-shift report to the Wellness Team, including significant events, unresolved concerns, resident follow-up needs, and any outstanding safety issues.
• Maintain ongoing communication with the Peace Care Supervisory Team regarding staffing concerns, resident emergencies, operational issues, and situations requiring supervisory direction.
• Work collaboratively with CNA staff, nurses, supervisors, and other departments to ensure emergencies are handled appropriately and residents receive timely assistance.
• Maintain accurate communication logs for Assisted Living and Independent Living throughout the shift.

Leadership and Overnight Support

• Provide direction and support to overnight employees during emergency situations.
• Exercise sound judgment and remain calm and professional when responding to urgent or unexpected situations.
• Assist staff in determining the appropriate response to resident or facility emergencies and escal…
• Promote teamwork, accountability, and effective communication among overnight departments.

Facility Security and Operations

• Assume responsibility for monitoring campus security and the general safety of residents, visitors, and employees working overnight.
• Conduct scheduled nightly rounds, check exterior doors, identify potential safety concerns, and report maintenance issues.
• Respond to building emergencies, contact Maintenance or emergency services as appropriate, and assist with resident evacuation when necessary.
• Address urgent maintenance requests and perform minor tasks within the scope of training and authorization, such as resetting breakers or addressing basic plumbing concerns.
• Answer incoming calls during overnight hours and ensure calls are appropriately transferred to the Resident Support cell phone.
• Unlock and open the Village Desk at the scheduled time.

Documentation and Administrative Responsibilities

• Complete incident reports accurately and promptly and forward them to the appropriate leadership personnel.
• Document resident concerns, emergency responses, staff assistance, and other significant events.
• Report census information, distribute notices to resident mailboxes, assist with data entry in PointClickCare, order supplies, and complete other administrative projects as assigned.
• Maintain confidentiality and handle resident and employee information appropriately.

Customer Service and Mission

• Demonstrate professionalism, compassion, patience, and respect in all interactions.
• Provide outstanding customer service consistent with the Peace Village mission: "We Love and Honor Our Residents Every Day."
• Support a safe, welcoming, and responsive environment for residents, families, visitors, and employees.

Qualifications: Competencies

• Strong critical-thinking, problem-solving, and decision-making skills.
• Ability to recognize emergencies and determine when immediate escalation or emergency services are necessary.
• Knowledge of safe lifting techniques and proper body mechanics.
• Ability to remain calm and exercise sound judgment in stressful situations.
• Ability to de
• Strong communication and interpersonal skills, including the ability to work effectively across departments.
• Demonstrated teamwork, patience, diplomacy, and professionalism.
• Basic computer skills, including Microsoft Office and electronic documentation systems.
• Strong organizational skills and attention to detail.
• Commitment to resident safety, quality service, and the Peace Village mission.

Supervisory Responsibility

This position does not have formal direct supervisory responsibility but serves in an overnight leadership and support capacity. The Resident Support Specialist is expected to provide guidance, coordinate responses, and support overnight staff during emergencies and other situations requiring assistance. The position must communicate supervisory concerns and operational issues to the Peace Care Supervisory Team.