Receptionist & Client Services Associate

Lane Madsen - State Farm Agent; Dubuque (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

401(k)

Competitive salary

Flexible schedule

Job summary

Lane Madsen - State Farm Agent is seeking a Receptionist to join the team in a support role focused on customer service and administrative tasks. The role emphasizes greeting clients, scheduling, and maintaining records while contributing to a positive office atmosphere.

Ideal candidates are organized, detail-oriented, and eager to learn about insurance products. This position offers growth opportunities and a chance to develop through training and development programs.

Qualifications

• Experience in receptionist or customer service roles.
• Strong verbal and written communication abilities.
• Excellent organizational and multitasking skills.
• Comfort engaging in sales conversations with customers.
• Proficiency with Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone and direct them to the right team.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with customers to identify opportunities for insurance options.
• Provide excellent customer service and follow up on needs.
• Support team with administrative tasks and projects.

Skills

Receptionist experience

Communication skills

Multitasking

Sales conversations

MS Office

CRM systems

Tools

MS Office

CRM systems

Job description

Lane Madsen - State Farm Agent is seeking a Receptionist to join the team in a support role focused on customer service and administrative tasks. The role emphasizes greeting clients, scheduling, and maintaining records while contributing to a positive office atmosphere.

Ideal candidates are organized, detail-oriented, and eager to learn about insurance products. This position offers growth opportunities and a chance to develop through training and development programs.