Receptionist - State Farm Agent Team Member

Lane Madsen - State Farm Agent; Dubuque (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

401(k)

Competitive salary

Flexible schedule

Job summary

Lane Madsen - State Farm Agent is seeking a Receptionist to join the team in a support role focused on customer service and administrative tasks. The role emphasizes greeting clients, scheduling, and maintaining records while contributing to a positive office atmosphere.

Ideal candidates are organized, detail-oriented, and eager to learn about insurance products. This position offers growth opportunities and a chance to develop through training and development programs.

Qualifications

• Experience in receptionist or customer service roles.
• Strong verbal and written communication abilities.
• Excellent organizational and multitasking skills.
• Comfort engaging in sales conversations with customers.
• Proficiency with Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone and direct them to the right team.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with customers to identify opportunities for insurance options.
• Provide excellent customer service and follow up on needs.
• Support team with administrative tasks and projects.

Skills

Receptionist experience

Communication skills

Multitasking

Sales conversations

MS Office

CRM systems

Tools

MS Office

CRM systems

Job description

Benefits:

• Opportunity for advancement


• Paid time off


• Training & development


• 401(k)


• Competitive salary


• Flexible schedule

ROLE DESCRIPTION:

Lane Madsen - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.


• Manage appointment scheduling and office communications.


• Assist in handling incoming inquiries and maintaining customer records.


• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.


• Provide excellent customer service and follow up on customers needs.


• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.


• Communication and interpersonal skills.


• Organizational and multitasking abilities.


• Comfortable with engaging in sales conversations.


• Basic computer skills, including Microsoft Office and CRM systems.