Receptionist Call Center Operators

Direct Staffing Inc; Cincinnati (OH); On-site; USD 15,627 - 22,256; Full time

Benefits offered by this job

Competitive hourly pay with weekly checks

Online continuing education

Employee discounts

Possibility of overtime

Job summary

A staffing agency in Cincinnati is seeking Receptionist Call Center Operators to handle inquiries on 1-800 lines. Candidates should have a high school diploma and at least three years of customer service experience. The role requires strong analytical and communication skills. Flexible working hours from Monday to Friday between 9:00 AM to 9:00 PM, with possible overtime on weekends. Competitive hourly pay rate of $13.75, along with eligibility for online education and discounts.

Qualifications

• Must possess three or more years of customer service experience.
• Requires proficient analytical, communication, and vocational skills.
• Basic keyboard proficiency and familiarity with office software are necessary.

Responsibilities

• Receive calls on 1-800 telephone lines and respond to inquiries.
• Identify problems, troubleshoot, and provide advice to assist callers.
• Direct calls to the appropriate area.
• Deliver a basic understanding of the company structure.

Skills

Analytical skills

Communication skills

Customer service skills

Education

High school diploma or equivalent

Job description

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

Job Description

Our client, one of the leading, national health insurance providers is currently seeking severalReceptionist Call Center Operatorsfor their Cincinnati,OH location.

In addition to working with the world’s most recognized and trusted name in staffing,Kelly employees can expect:

• By working with Kelly in this role, you would be eligible for:
• A competitive hourly pay rate with weekly checks
• Online continuing education via the Kelly Learning Center
• And more!

TheReceptionist Call Center Operatorwill be responsible for receiving calls on 1-800 telephone lines and responds to inquiries and requests for assistance.

Job Duties and Responsibilities:

• Identifies problem, troubleshoots, and provides advice to assist callers.
• Understands company structure and how the to direct the calls to the appropriate area.

Job Requirements and Skills:

• High school diploma or equivalent.
• Three or more years of customer service experience.
• Proficient analytical, communication and vocational skills required.
• Requires basic keyboard proficiency and familiarity with basic computer office software.

Working Hours:Must be flexible to work Monday thru Friday between 9:00 AM - 9:00 PM and will be assigned an 8 hour shift during those hours pluspossible overtime on Saturday and Sunday.

Pay Rate:$13.75 per hour

Qualifications

High school diploma or equivalent.
Three or more years of customer service experience.
Proficient analytical, communication and vocational skills required.

Additional Information

By working with Kelly in this role, you would be eligible for:
A competitive hourly pay rate with weekly checks
Online continuing education via the Kelly Learning Center
Several employee discounts
And more!