Receptionist/Call Center

CORNERSTONE AUTO GROUP; Elk River (MN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid Training and Development

Paid Time Off (PTO)

Flexible Schedule 40 Hour Workweek

401K w/Corporate Match

Health insurance options

Job summary

Cornerstone Auto Group in Elk River, MN is seeking a Service Scheduler to manage inbound calls and online leads, schedule appointments, and support service operations. The role emphasizes excellent customer communication, accurate documentation, and proactive follow-up to drive satisfaction and retention.

The position requires a High School Diploma or equivalent and at least 2 years in customer service, with a valid driver's license and strong computer/CRM skills.

Qualifications

• High School Diploma or equivalent.
• 2 years of customer service experience.
• Excellent verbal and written communication.
• Valid driver's license.

Responsibilities

• Answer all incoming phone calls or internet leads to schedule appointments.
• Make customer satisfaction calls regarding sales, warranties, pricing, and complaints; document responses and forward to the appropriate advisor or manager.
• Be proactive and make calls to set appointments for recalls, required maintenance, or declined service.
• Maintain a professional appearance.

Skills

Customer service

Communication skills

Multi-tasking

Computer skills

Education

High School Diploma

Tools

CRM software

Job description

For over fifty years, Cornerstone Auto Group has experienced continuous growth and evolution through generations of family ownership. Being family owned has its rewards. We operate on a set of standards that you don't find at other dealerships. Our mission is to foster meaningful connections with both our customers and employees. Learn more about our story of success and dedication to excellence.We firmly believe in investing in the success of our team members. We are dedicated to supporting you on your journey toward personal and professional development through comprehensive initiatives aimed at unlocking your full potential and fostering your career advancement. This unwavering commitment to our employees has been recognized by our team members themselves, resulting in being honored as a Top Workplace in MN since 2018 and a Top Workplace USA since 2022. We are looking for someone to join us in the role of Service Scheduler.Benefits that we offer:· Paid Training and Development· Paid Time Off (PTO)· Flexible Schedule 40 Hour Workweek· Career Path and Promotion Opportunities· Free College Education through Strayer Online University· Multiple health care options with corporate contribution· Free health care option for employee· Dental Insurance w/Corporate Match· Free Basic Life Insurance valued at $15,000· HSA· 401K w/Corporate Match· Vision Insurance· Accident and Critical Illness· Short- and Long-Term Disability· Supplemental Life Insurance· Employee Assistance Program· Wellness Program with Fitness Discounts· Auto Sales, Service, Parts, and Accessories Discounts· Additional Employee Discounts and PerksPrimary duties will consist of but not limited to:Answer all incoming phone calls or internet leads to schedule appointmentsMake customer satisfaction calls regarding sales, warranties, pricing, and complaints; accurately document the customers response and forward to the appropriate advisor or managerBe proactive and make calls to set appointments on the following:Recalls, required maintenance, declined serviceMaintain a professional appearanceEducation and/or Experience:High School Diploma or equivalentExperience with customer service 2 yearsExcellent computer skillsQualifications and Requirements:Current, valid Drivers License with a driving record that meets insurance company standardsWilling to submit and the ability to pass a pre-employment background check and drug screenAbility to multi-task using multiple computer programs and software simultaneouslyExcellent communications skills, both verbal and writtenGood working relations with customers by providing courteous, efficient and professional serviceDetail-oriented, professional appearance and strong work ethicAbility to work in a fast-paced work environmentMust be able to work flexible hoursOur Values: We value our relationships. We do whats right, whats honest. We aim for excellence. We listen to really understand. We take action. We show respect. We work as teams. We strive to improve, learn. We greet each day with gratitude. We celebrate what we do together.The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.