Receptionist/BDC Admin

L0143 Chevrolet GMC of Fairbanks; Fairbanks (AK); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway’s L0143 Chevrolet GMC of Fairbanks is hiring a BDC Administrator to manage customer relations, improve processes, and maintain accurate customer data. The role emphasizes using computer and phone skills to drive appointments and retention.

The position runs Monday through Friday, 8am–5pm, with weekends off. A strong emphasis on accuracy, urgency, and communication is expected, within a supportive automotive dealer environment.

Qualifications

• High school diploma or equivalent is required.
• 18 years or older; drug-free workplace.
• Equal employment opportunity statement is included.

Responsibilities

• Lead customer relations process management at the assigned store(s).
• Develop accountable, continuous improvement plans for store(s).
• Gather accurate customer information to create a follow-up database.
• Build knowledge of product information, pricing, and promotions.
• Use computer and phone skills to increase appointments, sales, and customer retention.

Skills

Attention to detail

Sense of urgency

Excellent communication

Typing

Mathematics

Basic computer skills

Education

High School diploma or equivalent

Job description

Dealership: L0143 Chevrolet GMC of Fairbanks Chevrolet GMC of Fairbanks Now Hiring – BDC Administrator Pay: $20.00 - $25.00 per hour (DOE) Schedule: Monday - Friday 8am - 5pm, closed Saturdays and Sundays

Why Join Our Team?

At Chevrolet GMC of Fairbanks, we believe our team members are the foundation of our success. We are committed to creating a positive, professional environment where employees can grow their careers while delivering exceptional service to our customers.

What You'll Do

Lead customer relations process management at assigned store(s) by observing, installing, and training approved processes, to assure our customer's perspective comes first.

Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the GSM/LSMS Coordinator, this will keep all team members thinking about our customers.

Gather accurate customer information to create a database for follow-up and retention.

Build knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.

Use computer skills within our internet department to increase appointments, sales, and customer retention.

Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the LSMS Coordinator or General Manager for further review.

Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.

Other duties as assigned.

What You'll Bring

Attention to detail

Sense of urgency

Excellent communication

Typing – ability to type efficiently

Mathematics – using mathematics to solve problems.

Basic computer skills

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!