Receptionist (7872)

The Salvation Army; West Palm Beach (FL); On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Time Off

Retirement Savings Plans

Supplemental Insurance

Voluntary Life Insurance

Job summary

The Salvation Army in West Palm Beach, FL is seeking an Administrative Support Assistant to handle front-desk duties, answer calls, direct inquiries, and provide basic information about services. The role is full-time, Monday–Friday, 8:30am–4:00pm.

You will record messages, assist with deliveries and donations, and perform clerical tasks like typing, filing and recordkeeping. A high school diploma or GED is required.

Qualifications

• High school diploma or GED required.
• Experience in front-desk or administrative support is helpful.
• Ability to handle multiple tasks with attention to detail.

Responsibilities

• Answer and direct telephone calls to the appropriate destination; record messages accurately.
• Receive deliveries and donations; greet visitors and inform staff as needed.
• Provide basic information about The Salvation Army's operations and services.
• Perform clerical duties including typing, filing and recordkeeping.

Skills

Phone etiquette

Customer service

Clerical skills

Documentation

Education

High school diploma or GED

Tools

Telephone switchboard

Job description

Job Details

Job Location: FLA-Palm Beach County Area Command - West Palm Beach, FL 33409

Position Type: Full Time Regular

Education Level: High School Diploma/GED

Salary Range: $17.50 Hourly

Travel Percentage: None

Job Shift: Day

Job Category: Admin Support

Schedule/Hours: Monday - Friday (8:30am - 4:00pm - 35 hours per week)

Hourly rate: $17.50 p/h

This positions is responsible for:

• Answering and directing telephone calls professionally to the appropriate destination; recording clear, accurate messages; receiving and documenting deliveries and donations; greeting visitors and clients and notifying the appropriate staff; providing basic information about The Salvation Army's operations and services; performing basic clerical duties, including typing, filing and recordkeeping.

Key Responsibilities:

• Answers and transfers callers to the appropriate destination; responds to callers' questions and concerns and provides accurate information.
• Records accurate and complete messages and ensures their timely and accurate distribution via telephone and e-mail.
• Welcoming and greeting visitors professionally; answering questions from visitors and callers; giving directions, instructions, and referrals to the appropriate person or department; managing incoming visitors and determining who they need to see; screening sales representative and other solicitors before allowing them to contact staff, and representing The Salvation Army in a courteous, helpful, and tactful manner.
• SAHelp: Greeting and assisting people seeking social service assistance by providing the website to apply for services; providing phone numbers and contact information for social services; and connecting clients/potential clients with the right personnel for further assistance.
• Notify the appropriate staff member to know when a visitor or client arrives; make sure every visitor/ client signs upon arrival; keep the visitor/client sign-in process organized and accurate and directs visitors and clients to the appropriate person or department after check-in.

Physical Requirements and Working Conditions:

• Ability to meet established attendance requirements and maintain reliable, consistent attendance.
• Ability to read, write, and communicate effectively in English.
• Ability to operate a telephone and/or switchboard efficiently and professionally.
• Ability to accurately sort and organize documents alphabetically and numerically.
• Ability to accurately perform routine mathematical computations.
• Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Employee Benefits:

• Medical, Dental and Vision Plans Available
• Paid Time Off
• Retirement Savings Plans Available
• Supplemental Insurance Available
• Voluntary Life Insurance Available and more!

WHAT WE ARE LOOKING FOR IN YOUEDUCATION AND EXPERIENCE:

• High school diploma or G.E.D. required,
• or
• any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.

LICENSES AND CERTIFICATIONS:

None.

Equal Opportunity Employer: Veterans/Disabled