Receptionist

Salvation Army; Columbia, Northern (SC, KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

The Salvation Army in Columbia, SC is seeking a front desk/clerical helper to manage a telephone switchboard, greet visitors, and handle routine clerical tasks. This full-time role requires dependable, courteous communication and accurate message recording.

Responsibilities include directing calls, managing deliveries, processing donations, and maintaining reception area organization. High school diploma or GED and 2 years’ switchboard experience are expected; emphasis on professional, calm

Qualifications

• High school diploma or GED is required.
• Two years of progressively responsible experience with telephone switchboard responsibilities or equivalent training/experience.

Responsibilities

• Answer the telephone and transfer calls to the appropriate destination.
• Record accurate and complete messages and distribute them promptly.
• Receive, greet, and announce visitors; ensure sign-in and badge provision.
• Receive and prepare receipts for donations and packages; notify relevant staff of arrivals.

Skills

Telephone switchboard

Call routing

Courteous communication

Data entry

Record-keeping

Visitor management

Donation processing

Education

High school diploma or GED

Job description

Job Details

Job Location: NSC-Midlands Area Command - COLUMBIA, SC 29203

Position Type: Full Time Regular

Education Level: High School Diploma/GED

Travel Percentage: None

Job Shift: Day

Job Category: Admin Support

Job Summary

Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army's operations and services; performs routine clerical work such as typing and filing.

Essential Functions

• Answers the telephone and transfers calls to the appropriate destination; responds to callers' questions and provides accurate information.
• Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or email.
• Receives, greets, and announces visitors in a courteous and tactful manner.
• Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed in and gives them a badge.
• Receives and prepares receipts for donations, packages, express mail, and items delivered to the lobby; notifies proper individuals of item arrival by telephone and delivers to the appropriate office.
• Makes various announcements over the intercom such as car lights being left on in the parking lot or announcements for donations.
• Maintains the neatness of the reception area.
• Performs other related work as required.

Materials and Equipment

• Telephone Switchboard

Knowledge, Skills and Abilities

• Ability to operate a telephone and/or switchboard.
• Ability to direct phone calls to the appropriate person or destination.
• Ability to respond to callers and visitors in a courteous and tactful manner.
• Ability to screen calls in a courteous and tactful manner.
• Ability to work with people in a calm, courteous, and tactful manner.
• Ability to record accurate messages or put them in voicemail.
• Ability to maintain an adequate supply of sign-in forms and employment applications.
• Ability to respond to emergencies in a calm and effective manner.
• Ability to project a positive and professional image of The Salvation Army.
• Ability to meet attendance requirements.
• Ability to read, write, and communicate in the English language.

Qualifications Education and Experience

High school diploma or G.E.D. required, and two years of progressively responsible experience working in a major firm with telephone switchboard responsibilities, or any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.

Licenses and Certifications

None