Receptionist (7551)

SALVATION ARMY CORP; Columbia (SC); On-site; USD 28,000 - 38,000; Full time

Job summary

SALVATION ARMY CORP in Columbia, SC is seeking a full-time Receptionist/Admin Support to handle front-desk duties, answer calls, sign-in visitors, and support donation processing.

The role requires a high school diploma or GED and at least two years of switchboard experience, with strong English communication and professional presentation. The position is day shift with standard hours in a church/charity organization setting.

Qualifications

• High school diploma or GED required.
• Two years of progressively responsible experience with telephone switchboard responsibilities.
• Ability to communicate clearly and professionally with visitors and callers.

Responsibilities

• Answer the telephone and transfer calls to the appropriate destination.
• Record accurate messages and ensure timely distribution.
• Greet and announce visitors, sign-in, and issue badges as needed.
• Receive and process donations and deliveries; notify relevant staff.
• Maintain the neatness of the reception area and support clerical duties.

Skills

Telephone switchboard

Reception duties

Customer service

English proficiency

Education

High school diploma or GED

Tools

Telephone switchboard equipment

Job description

Job Details

Job Location: NSC-Midlands Area Command - COLUMBIA, SC 29203
Position Type: Full Time Regular
Education Level: High School Diploma/GED
Travel Percentage: None
Job Shift: Day
Job Category: Admin Support

Job Summary:
Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army's operations and services; performs routine clerical work such as typing and filing.

Essential Functions

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• Answers the telephone and transfers calls to the appropriate destination; responds to callers' questions and provides accurate information.
• Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or email.
• Receives, greets, and announces visitors in a courteous and tactful manner.
• Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed in and gives them a badge.
• Receives and prepares receipts for donations, packages, express mail, and items delivered to the lobby; notifies proper individuals of item arrival by telephone and delivers to the appropriate office.
• Makes various announcements over the intercom such as car lights being left on in the parking lot or announcements for donations.
• Maintains the neatness of the reception area.
• Performs other related work as required.

Materials and Equipment

Telephone Switchboard

Knowledge, Skills and Abilities

General Office Equipment

• Ability to operate a telephone and/or switchboard.
• Ability to direct phone calls to the appropriate person or destination.
• Ability to respond to callers and visitors in a courteous and tactful manner.
• Ability to screen calls in a courteous and tactful manner.
• Ability to work with people in a calm, courteous, and tactful manner.
• Ability to record accurate messages or put them in voicemail.
• Ability to maintain an adequate supply of sign-in forms and employment applications.
• Ability to respond to emergencies in a calm and effective manner.
• Ability to project a positive and professional image of The Salvation Army.
• Ability to meet attendance requirements.
• Ability to read, write, and communicate in the English language.

Qualifications

Education and Experience:
High school diploma or G.E.D. required, and two years of progressively responsible experience working in a major firm with telephone switchboard responsibilities, or any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.

Licenses and Certifications

None