Receptionist

Homans Associates, LLC; Wilmington (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

Homans Associates, LLC is seeking a Receptionist at the Wilmington branch to be the main point of contact for calls and visitors. The role supports online chat inquiries, sets up new accounts, and coordinates travel for the Executive Team. Strong communication and organization are essential for office efficiency.

The position requires proficiency in Microsoft Office and the ability to work independently with attention to detail in a professional setting.

Qualifications

• Experience as a receptionist or in a front-desk role is preferred.
• Strong written and verbal communication skills required.
• Ability to stay organized and manage multiple tasks independently.

Responsibilities

• Greeting and directing callers and in-person visitors at the Wilmington office.
• Set up new accounts in HVAC Partners and maintain records.
• Monitor and respond to online chat inquiries; forward requests to appropriate teams.
• Manage Executive Conference Room and Training Rooms; keep them ready for use.
• Order meals for meetings, training, and events when needed.
• Coordinate travel for the Executive Team ( flights, hotels, etc.).
• Maintain office/kitchen supplies and handle mail and deliveries.
• Perform general administrative duties and assist the Executive Team as required.
• Handle outgoing mail and send FedEx packages as necessary.
• Order supplies for the site and support other duties as assigned.

Skills

Microsoft Office proficiency

Reception & visitor handling

Administrative support

Tools

HVAC Partners software

Microsoft Office (Word, Excel, Outlook)

Job description

Location: Wilmington Branch | Schedule: Monday-Friday, 7:30 AM–4:30 PM | Compensation: $22.00/hour

Position Overview

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi, Armstrong and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey.

As the Receptionist for the Wilmington office, you’ll be the main point of contact for calls and visitors, support online chat inquiries on homans.com, and route requests to the right teams. You’ll also provide administrative support such as setting up new accounts in HVAC Partners, maintaining office and conference/training room readiness, handling mail and FedEx shipments, ordering supplies or meeting needs when required, and assisting with Executive Team travel and general office tasks. This role requires a professional, friendly demeanor, strong communication and organizational skills, attention to detail, the ability to work independently, and proficiency in Microsoft Office (Word, Excel, and Outlook).

Company Website: http://www.homans.com/careers

Responsibilities Of a Receptionist

• Reception of all calls and in-person visitors to the Wilmington office.
• Setting up new accounts in HVAC Partners.
• Monitoring and responding to online chat inquiries through com, forwarding sales and/or technical requests to the proper channels.
• Ownership & maintenance of the Executive Conference Room and Training Rooms in Wilmington.
• Ordering food for meetings, training, and events when necessary.
• Booking travel for the Executive Team, including flights, hotels, etc.
• Keeping office and kitchen supplies stocked and responding to specific requests from the Executive Team.
• Performing general administrative duties as needed.
• Handling incoming and outgoing mail.
• Sending FedEx packages as necessary.
• Ordering supplies for site.
• Other duties as assigned.