Receptionist

August Healthcare; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training provided

Meaningful work in healthcare

Supportive team

Job summary

August Healthcare is seeking a professional Receptionist to be the welcoming first contact for residents, families, visitors and callers. The role supports daily administrative and communication tasks in a fast-paced healthcare setting.

Responsibilities include answering and routing calls on a multi-line system, greeting visitors, assisting staff, managing sign-in procedures, distributing mail, and maintaining accurate contact lists with strict HIPAA confidentiality.

Qualifications

• High school diploma or GED required.
• Strong communication and customer service skills.
• Ability to operate multi-line phone systems and office equipment.
• Professional demeanor and attention to detail.
• Dependable, organized, and team-oriented.

Responsibilities

• Answer and route incoming calls using a multi-line phone system
• Greet and assist visitors, residents, and vendors in a professional manner
• Provide directions, information, and assistance to visitors and callers
• Monitor visitor sign-in and access procedures
• Receive, sort, and distribute mail and deliveries
• Perform clerical and administrative support duties as assigned
• Assist administrative staff and department leaders as needed
• Maintain accurate contact lists, directories, and resident information
• Support scheduling, correspondence, and office organization
• Maintain confidentiality and comply with HIPAA requirements

Skills

Communication

Customer service

Teamwork

Attention to detail

Education

High school diploma or GED

Job description

Receptionist

Full-Time | Part-Time | All Shifts Available

We are seeking a professional and friendly Receptionist to serve as the first point of contact for residents, families, visitors, and callers. This role is essential to creating a positive first impression while supporting daily administrative and communication needs within the facility.

This position is ideal for someone who is organized, courteous, and comfortable handling multiple tasks in a fast-paced healthcare environment.

Responsibilities

• Answer and route incoming calls using a multi-line phone system
• Greet and assist visitors, residents, and vendors in a professional manner
• Provide directions, information, and assistance to visitors and callers
• Monitor visitor sign-in and access procedures
• Receive, sort, and distribute mail and deliveries
• Perform clerical and administrative support duties as assigned
• Assist administrative staff and department leaders as needed
• Maintain accurate contact lists, directories, and resident information
• Support scheduling, correspondence, and office organization
• Maintain confidentiality and comply with HIPAA requirements

Qualifications

• High school diploma or GED required
• Prior receptionist or administrative experience preferred
• Strong communication and customer service skills
• Ability to operate multi-line phone systems and office equipment
• Professional demeanor and attention to detail
• Dependable, organized, and team-oriented

Physical Requirements

• Sitting for extended periods
• Standing and walking as needed throughout the facility
• Ability to use standard office equipment

Reasonable accommodations may be provided.

Why Join Us

• Front-facing role with meaningful daily interaction
• Supportive administrative and leadership team
• Training provided
• Purpose-driven work in a healthcare setting