Receptionist

AMANECER COUNSELING & RESOURCE CENTER; Wilmington (DE); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Opportunity for advancement

Training & development

Competitive salary

Job summary

Amanecer Counseling & Resource Center in Wilmington, DE is seeking a friendly, organized, and fully bilingual Receptionist (Spanish/English) to be the welcoming face of our behavioral health team. This part-time role focuses on delivering exceptional customer service, assisting with office operations, and managing client intake.

The schedule runs for 18 hours per week (Tuesdays 9:00–7:00 and Thursdays 9:00–5:00 with potential additional hours).

Qualifications

• Fluent in both Spanish and English (spoken and written).
• Excellent communication and customer service skills.
• Proficient in Microsoft Office, including Word and Excel.
• Strong organizational skills and attention to detail.
• Self-motivated with strong problem-solving abilities.
• Professional, dependable, and team-oriented.
• Previous experience in healthcare, behavioral health, or human services preferred.

Responsibilities

• Welcome and assist clients while maintaining a professional, safe, and inviting reception area.
• Answer phone calls and respond to client and office inquiries.
• Manage client intake, referrals, and Electronic Health Record (EHR) data entry.
• Schedule appointments and communicate updates with clinical staff.
• Collect required documentation, signatures, and maintain accurate client records.
• Process payments, verify insurance eligibility, and support insurance claim submission.
• Perform administrative tasks including filing, scanning, mail distribution, and reporting.
• Ensure HIPAA compliance, protect client confidentiality, and assist with special projects as needed.

Skills

Bilingual Spanish/English

Customer service

Office software

Organizational skills

Problem-solving

Teamwork

Healthcare experience preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Benefits

• Opportunity for advancement
• Training & development
• Competitive salary

Part-time Receptionist (Bilingual Spanish/English)

Part-Time | Wilmington, DE $20-22.00 per Hour

Join the Amanecer Team!

Amanecer Counseling & Resource Center is a trusted, community-based behavioral health agency serving Delaware since 2003. We provide compassionate, trauma-informed, and culturally responsive services to a diverse population of individuals and families. We are seeking a friendly, organized, and fully bilingual Receptionist to be the welcoming face of our organization.

Position Summary

The Receptionist plays a vital role in creating a positive client experience by providing exceptional customer service, supporting office operations, and assisting with administrative and client intake processes. This position is ideal for someone who enjoys working with people, thrives in a collaborative environment, and is committed to supporting behavioral health services in the community.

Qualifications

• Fluent in both Spanish and English (spoken and written)
• Excellent communication and customer service skills
• Proficient in Microsoft Office, including Word and Excel
• Strong organizational skills and attention to detail
• Self-motivated with strong problem-solving abilities
• Professional, dependable, and team-oriented
• Previous experience in healthcare, behavioral health, or human services preferred

Key Responsibilities

• Welcome and assist clients while maintaining a professional, safe, and inviting reception area.
• Answer phone calls and respond to client and office inquiries.
• Manage client intake, referrals, and Electronic Health Record (EHR) data entry.
• Schedule appointments and communicate updates with clinical staff.
• Collect required documentation, signatures, and maintain accurate client records.
• Process payments, verify insurance eligibility, and support insurance claim submission.
• Perform administrative tasks including filing, scanning, mail distribution, and reporting.
• Ensure HIPAA compliance, protect client confidentiality, and assist with special projects as needed.

Schedule 18 Hours Per Week

• Tuesday: 9:00 AM - 7:00 PM
• Thursday: 9:00 AM - 5:00 PM
• (Additional hours may be available periodically on Mondays, Wednesdays, and Fridays based on organizational needs).

Compensation & Benefits

• $20-22.00 per hour, commensurate with experience
• Matching FICA
• Workers' Compensation Coverage
• Professional Development Allowance

Why Amanecer?

At Amanecer, you'll join a mission-driven team committed to improving the lives of individuals and families throughout our community. We value professionalism, compassion, cultural responsiveness, and teamwork, and we strive to create a supportive and inclusive workplace for all employees. For more information, please contact Marie Redfield at email address: [e-mail].

Amanecer Counseling & Resource Center is an Equal Opportunity Employer and encourages candidates from diverse cultural and linguistic backgrounds to apply.