Receptionist

Northern Pennsylvania Regional College; Warren (Warren County); On-site; USD 19,000 - 27,000; Full time

Job summary

Northern Pennsylvania Regional College (NPRC) seeks a Receptionist to be the first point of contact for students, faculty, staff, parents, visitors, and vendors. The role combines hospitality, administrative support, and office coordination to ensure a productive campus environment.

The ideal candidate greets visitors, handles communications, and supports day-to-day operations while maintaining professionalism and confidentiality.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and interpersonal skills preferred.
• Proficiency with basic computer systems and data entry software, especially Microsoft Office 365.

Responsibilities

• Greet students, faculty, staff, visitors, and vendors warmly and direct them to the appropriate office or staff member.
• Answer and route inquiries by phone, email, or in person.
• Maintain shared calendars and schedule appointments; manage mail and packages.
• Coordinate with Facilities and outside groups for space reservations and maintenance.
• Assist with events, orientations, and open houses and provide general office support.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Multitasking

File management

Attention to detail

Confidential information handling

Problem solving

Conflict resolution

Education

High school diploma

Tools

Microsoft Office 365

Job description

JOB TITLE: Receptionist

PRIORITY DEADLINE: October 19, 2026

CLASSIFICATION: Full-time, Non-exempt

COMPENSATION: $16.82/Hour Minimum

DIVISION: Office of the President

DEPARTMENT: Office of the President

REPORTS TO: Executive Assistant to the President, Assistant to the Board of Trustees

SUPERVISES: None

MINIMUM REQUIREMENTS:

• Highschool Diploma or Equivalent

PREFERRED QUALIFICATIONS:

• Excellent customer service and interpersonal skills
• Exceptional verbal and written communication skills for interacting with a diverse college population
• Proficiency with basic computer systems, word processing, and data entry software, specifically Microsoft Office 365
• Ability to multitask, manage file systems, and keep the front desk environment orderly.
• Strong attention to detail and accuracy
• Ability to handle confidential information
• Problem-solving and conflict-resolution skills

POSITION SUMMARY:

The Receptionist serves as the first point of contact at NPRC for students, faculty, staff, parents, visitors, and vendors. This role combines warm hospitality, customer service, administrative support, and office coordination responsibilities. The ideal candidate will greet visitors, handle communications, and support day-to-day office operations to ensure a productive environment for students, faculty, and staff.

ESSENTIAL FUNCTIONS:

• Greet students, faculty, prospects, and other visitors warmly as they arrive.
• Manage and check in visitors and students directing or escorting them to the appropriate office, classroom, or staff member.
• Provide general information about the college services, office locations, events, and procedures.
• Assist visitors and remote staff with parking information and guidance.
• Respond to general inquiries in person, by phone, or by email.
• Guide students to the appropriate departments, resources, and services for routine administrative inquiries, including registration processes, forms, and deadlines.
• Operate multi-line phone system, answering and directing incoming phone calls.
• Schedule and confirm appointments while accurately maintaining the shared office calendars.
• Sort, distribute, and manage incoming and outgoing mail and packages.
• Copy, file, scan, and maintain both paper and electronic institutional documents.
• Assist with department meetings, orientations, open houses, and special events.
• Manage communication between Facilities and cleaning services.
• Coordinate communication and logistics between outside groups reserving space and Facilities.
• Manage visitor check-in procedures for events.
• Obtain the monthly copier meter reading and replenish supplies as needed.
• Direct maintenance, utility, or service personnel to the appropriate location.

ADDITIONAL ELIGIBILITY REQUIREMENTS:

• Consistent access to a vehicle and/or reliable means to get to work on time every workday

CLEARANCE REQUIREMENTS:

Must be able to obtain the following clearances and training:

• PA Child Abuse History Clearance
• Pennsylvania Access To Criminal History Record Check
• Federal Criminal History Background Check
• Training Certificate - Mandated and Permissive Reporting in Pennsylvania

PHYSICAL REQUIREMENTS:

The physical and mental demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read, speak, and write in English
• Ability to remember and understand instructions and guidelines.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands and/or fingers.
• Light work that includes moving objects up to 20 pounds.

WORKING CONDITIONS/WORK SCHEDULE:

• Office Location: Warren Administrative Office, 300 Second Avenue, Warren, Pennsylvania
• Work hours: Full-time employees are expected to work a minimum of 37 hours per week
  • Monday – Thursday 8:30am – 5:00pm
  • Friday 8:30am – 4:30pm

TRAVEL REQUIREMENTS:

• Infrequent travel required

OTHER DUTIES:

• Perform other duties as assigned
• Campus Security Authority (CSA)

Northern Pennsylvania Regional College (NPRC) is an Equal Opportunity Employer. NPRC does not discriminate on the basis of race, color, religion, national origin, ancestry or place of birth, sex, genderidentity or expression, perceived gender identity, sexual orientation, disability, use of a service animaldue to disability, marital status, familial status, genetic information, veteran status, age, or otherclassification protected by applicable. Employee signature below indicates the employee’s understanding of the requirements, essential functions, and duties of the position.

NPRC is committed to ensuring accessibility for all applicants. If you require assistance during the application process please contact Human Resources, 814-230-9010 or email - [e-mail].