Receptionist

Inova Health; Virginia; On-site; USD 30,000 - 40,000; Full time

Job summary

Inova Health is seeking a Receptionist to ensure the smooth operation of the front desk. You will greet visitors, answer phones, relay messages, and direct callers to the appropriate staff.

You will manage conference room scheduling, handle mail and supplies, prepare mailing labels, and assist with routine clerical tasks to support department operations.

Qualifications

• Customer service experience preferred in office or front-desk settings.
• Strong communication and interpersonal skills.
• Ability to manage routine inquiries and direct visitors effectively.

Responsibilities

• Greets visitors and notifies appropriate staff members; Provides directions to visitors to offices within facilities or to other Inova Health System facilities as needed.
• Answers department telephones promptly while taking complete and accurate messages.
• Responds to routine inquiries or refers visitors/callers to the appropriate staff members.
• Maintains schedule for one or more conference rooms; Occasionally maintains menus and places food orders for meetings.
• Distributes standard materials to visitors by mail or fax including applications, forms, brochures and/or other information about the department or organization; Receives, sorts and distributes mail, faxes and packages.
• Prepares mailing labels and forms for overnight and delivery services; Periodically maintains mailing lists and logs.
• Collates materials, prepares packets and processes large mailings as directed by department administrative staff.
• Orders office supplies including supplies for copier and fax machines.
• May perform additional duties as assigned.

Skills

Customer service

Front desk

Telephone etiquette

Education

High School diploma or equivalent

Job description

The Receptionist is accountable for the smooth and efficient operation of the reception function by serving as the first point of contact for visitors and callers to the department or facility. Performs routine clerical tasks to facilitate completion of department work.

Job Responsibilities

• Greets visitors and notifies appropriate staff members; Provides directions to visitors to offices within facilities or to other Inova Health System facilities as needed.
• Answers department telephones promptly while taking complete and accurate messages.
• Responds to routine inquiries or refers visitors/callers to the appropriate staff members.
• Maintains schedule for one or more conference rooms; Occasionally maintains menus and places food orders for meetings.
• Distributes standard materials to visitors by mail or fax including applications, forms, brochures and/or other information about the department or organization; Receives, sorts and distributes mail, faxes and packages.
• Prepares mailing labels and forms for overnight and delivery services; Periodically maintains mailing lists and logs.
• Collates materials, prepares packets and processes large mailings as directed by department administrative staff.
• Orders office supplies including supplies for copier and fax machines.
• May perform additional duties as assigned.

Additional Requirements

• Certification - Only for the Fitness Center receptionist: CPR or BLS within 6 months of hire. All others: not required.
• Licensure - None
• RequiredExperience - Customer Service Relevant office or customer service experience
• Education - High School diploma or equivalent