Receptionist

Inova Health System; Falls Church (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

Inova Health System in Falls Church, VA seeks a friendly Receptionist to be the first point of contact for visitors and callers, handling inquiries, directing staff, and coordinating basic clerical tasks to keep the department running smoothly.

The role requires a high school diploma or equivalent and customer service experience; CPR/BLS is not required for this general receptionist position. On-site duties include occasional mailings and meeting support.

Qualifications

• Customer service experience required.
• Ability to greet visitors and answer inquiries.
• Proficiency with basic clerical tasks and office equipment.

Responsibilities

• Greets visitors and notifies appropriate staff members; Provides directions to visitors to offices within facilities or to other Inova Health System facilities as needed.
• Answers department telephones promptly while taking complete and accurate messages.
• Responds to routine inquiries or refers visitors/callers to the appropriate staff members.
• Maintains schedule for one or more conference rooms; Occasionally maintains menus and places food orders for meetings.
• Distributes standard materials to visitors by mail or fax including applications, forms, brochures and/or other information about the department or organization; Receives, sorts and distributes mail, faxes and packages.
• Prepares mailing labels and forms for overnight and delivery services; Periodically maintains mailing lists and logs.
• Collates materials, prepares packets and processes large mailings as directed by department administrative staff.
• Orders office supplies including supplies for copier and fax machines.
• May perform additional duties as assigned.

Skills

Customer service

Phone handling

Clerical tasks

Education

High School diploma or equivalent

Job description

The Receptionist is accountable for the smooth and efficient operation of the reception function by serving as the first point of contact for visitors and callers to the department or facility. Performs routine clerical tasks to facilitate completion of department work.

Job Responsibilities

• Greets visitors and notifies appropriate staff members; Provides directions to visitors to offices within facilities or to other Inova Health System facilities as needed.
• Answers department telephones promptly while taking complete and accurate messages.
• Responds to routine inquiries or refers visitors/callers to the appropriate staff members.
• Maintains schedule for one or more conference rooms; Occasionally maintains menus and places food orders for meetings.
• Distributes standard materials to visitors by mail or fax including applications, forms, brochures and/or other information about the department or organization; Receives, sorts and distributes mail, faxes and packages.
• Prepares mailing labels and forms for overnight and delivery services; Periodically maintains mailing lists and logs.
• Collates materials, prepares packets and processes large mailings as directed by department administrative staff.
• Orders office supplies including supplies for copier and fax machines.
• May perform additional duties as assigned.

Additional Requirements

Certification - Only for the Fitness Center receptionist: CPR or BLS within 6 months of hire. All others: not required. Licensure - None RequiredExperience - Customer Service Relevant office or customer service experienceEducation - High School diploma or equivalent