Head Teller

BankFirst Financial Services; Aliceville (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

BankFirst Financial Services in Aliceville, AL invites applications for a Head Teller to supervise teller staff and manage the branch vault. This full-time role requires strong customer service, sales goals, and operational accuracy in daily tasks.

The ideal candidate has teller experience, excellent communication skills, and the ability to train staff and assist branch management with reviews. On-site, standard banking hours, EO employer.

Qualifications

• College degree preferred, but not required.
• Knowledge of teller functions, customer service skills, money handling experience, or equivalent work experience.
• Outstanding interpersonal and communications skills.
• Sound judgment and attention to detail.

Responsibilities

• Supervise teller staff on a daily basis.
• Monitor teller staff's daily performance for sales and customer service.
• Verify accuracy, quality and quantity of work of teller staff.
• Responsible for vault management.
• Respond to emails and reports promptly and appropriately.
• Train teller staff on products, policies and procedures.
• Assist branch management with annual employee reviews.
• Engage in sales, cross-selling and motivate others to do the same.
• Address customer questions via phone and email.
• Assist with other retail departmental duties as needed.

Skills

Teller functions

Customer service

Money handling

Interpersonal skills

Time management

Organization

Education

College degree preferred

Tools

PC literacy

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Head Teller

Full-time Regular Mgr/Lead/Supvsr Aliceville, AL, US

4 days ago Requisition ID: 1714

BASIC PURPOSE OF POSITION:

To supervise teller staff and manage vault in the branch.

DUTIES OF POSITION:

• Responsible for daily supervision of teller staff.
• Monitoring teller staff’s daily performance for sales and customer service.
• Verify accuracy, quality and quantity of work of teller staff.
• Responsible for vault.
• Respond to emails and reports appropriately and in a timely fashion.
• Train teller staff on all products and policies and procedures.
• Assist local branch management with annual employee reviews.
• Perform at a high level of sales, consultative selling, cross selling, and motivate other employees to do the same.
• Address questions from customers via phone, email, etc.
• Assist with other retail departmental duties, as needed.

EDUCATION/ EXPERIENCE/ SKILLS:

• College degree preferred, but not required
• Knowledge of teller functions, customer service skills, money handling experience, or equivalent work experience
• Outstanding interpersonal and communications skills
• Personal characteristics:

Sound judgment.

Attentive to detail

• Strong time-management and organization skills
• Proficient PC and technical skills necessary to perform related job duties
• Ability to interact professionally with customers and other team members
• Ability to successfully multi-task

BankFirst is an EO employer- M/F/Veteran/Disability