Receptionist

Mission Pet Health; Sherwood (OR); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Discounted veterinary care

Online discount platform

Teladoc 24/7 access

Job summary

Mission Pet Health is partnered with Sherwood Family Pet Clinic in Sherwood, Oregon, seeking a Receptionist to join a mission-driven team focused on exceptional patient care and client service.

You will manage a multi-line phone system, schedule appointments, and assist with medical record accuracy while guiding clients through preventive care options, with a supportive network to help you grow professionally.

Qualifications

• Passion for excellent customer service and love for animals.
• Exceptional communication skills; handle stressful situations with good judgment.
• Strong organizational skills with ability to multitask in a fast-paced environment.
• Collaborative, team-first mindset; able to work independently when needed.
• Experience with veterinary software preferred; flexible schedule including some weekends/holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients.
• Maintain accurate medical records, manage appointments, and handle financial transactions.
• Educate clients on preventative care and hospital services to support pet health.
• Provide a compassionate, empathetic presence for clients and pets alike.

Skills

Customer service

Communication

Organizational skills

Team player

Veterinary software experience

Tools

Veterinary software

Job description

At Sherwood Family Pet Clinic, you join a mission dedicated to providing exceptional care to the pets of Sherwood, Oregon. Your new teammates are committed to fostering a supportive environment where medical excellence is the standard. The community deeply trusts the care provided here, reflected in our outstanding 4.7-star Google rating. This is your opportunity to step into a respected practice where you are supported from day one and encouraged to do your best work every day. Because we prioritize your professional development, you gain access to a network dedicated to supporting your unique career journey. Whether you are aiming to become a credentialed technician, seeking advanced clinical training, or ready to transition into a leadership role, comprehensive programs are in place to help you succeed. Your continuing education is championed, and we provide structured opportunities for internal training and mentorship, ensuring that you always feel empowered and equipped in your role among your teammates. At Sherwood Family Pet Clinic, we ensure you have the resources necessary to deliver high-quality, comprehensive veterinary medicine. While focused on general practice, our connection to a wider clinical network means you have direct access to internal specialty consultations and resources, allowing you to manage complex cases with confidence. We invest in the tools and education that elevate patient care, giving you the ability to pursue challenging medical opportunities and consistently improve your clinical skillset. Located in the scenic Willamette Valley, Sherwood, Oregon offers you a perfect blend of small-town charm and accessible metropolitan amenities. You will find yourself in a tight-knit community known for its local wineries, excellent parks, and highly rated schools. Just a short drive from Portland, you can easily enjoy city culture, world-class dining, and outdoor activities like hiking and biking, all while maintaining a balanced lifestyle rooted in the beauty and calm of the Pacific Northwest. At Mission Pet Health, we do things a little differently!

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You’ll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.
• The pay range for this position is $18-$21 per hour based on experience.

How You’re Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

• A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

• We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

• Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

• We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

• Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

• Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.