Veterinary Receptionist

Mission Pet Health; Lake Charles (LA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Discounted veterinary care for your **

Teladoc access

Medical, Dental, Vision insurance

401k retirement options

Job summary

Mission Pet Health in Lake Charles, LA, is seeking a Receptionist to join our veterinary network. You will manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.

You will maintain medical records, schedule appointments, handle finances, educate clients on preventive care, and collaborate with a dedicated team to deliver excellent patient outcomes in a fast-paced, pet-loving environment.

Qualifications

• Excellent customer service and communication skills.
• Strong organization and multitasking in a fast-paced environment.
• Flexibility to work some weekends and holidays.
• Experience with veterinary software is preferred.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and reflect our compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventive care and hospital services to ensure optimal pet care.
• Embody Compassion and Empathy: be a calming presence for clients and treat each pet with care.

Skills

Customer service

Communication

Organizational skills

Teamwork

Vet software experience

Weekend/holiday availability

Job description

At Gill Bright Animal Hospital, we are committed to providing the highest standard of patient care and client communication. Our commitment to excellence is nationally recognized, as we hold the prestigious AAHA Accreditation. This dedication is reflected in our outstanding community reputation, evidenced by a 4.8-star Google rating. We are searching for a passionate veterinary professional ready to join our culture of quality medicine and collaboration, providing you with the framework needed to do your best work every day. As part of a supportive network of hospitals, you gain immediate access to extensive resources designed to help our teammates grow professionally. We understand the importance of advancing your career, whether you are seeking specialization, leadership roles, or technical certification. We support structured continuing education programs and have frameworks in place to help you achieve your career goals, ensuring you feel valued and supported throughout your time with us. When you join Gill Bright Animal Hospital, you are entering a medical environment dedicated to complex case management and advanced diagnostics. We focus solely on small animal medicine, offering critical care through our Urgent Care services. You will routinely engage in advanced procedures including Orthopedics and general Surgery. Furthermore, we actively support internal consultations, ensuring you have the resources of a specialized Radiologist and Ophthalmologist available to help you deliver precise and comprehensive patient outcomes. Lake Charles, Louisiana, offers a unique blend of Southern charm, coastal access, and lively culture. Located near beautiful waterways, the area provides excellent outdoor recreation opportunities for you to enjoy your downtime. This welcoming community provides a fantastic quality of life, allowing you to easily balance your rewarding professional career with personal relaxation and enjoyment.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e‑mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You’ll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You’re Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow

Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.