Receptionist

Mission Pet Health; Seattle (WA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401k retirement plan

Life Insurance

Disability coverage

Educational assistance for AVMA-acred.

Pet care discounts

Teladoc access

Job summary

Mission Pet Health in Seattle, WA is seeking a friendly Receptionist who will be the first point of contact for clients and their pets. You will manage a multi-line phone system, greet clients with warmth, and ensure each interaction reflects compassionate care while maintaining accurate records.

You will coordinate care by managing appointments, processing payments, and supporting the veterinary team's daily workflow.

Qualifications

• Front desk duties including greeting clients and managing a multi-line phone system.
• Accurate medical records and scheduling experience preferred.
• Ability to handle financial transactions and provide compassionate client support.
• Flexible schedule including some weekends and holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, ensure interaction reflects our compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventive care and other hospital services to ensure every pet receives the best care.
• Embody Compassion: be a calming presence for clients, showing empathy and respect in every situation.

Skills

Customer service

Communication

Organization

Teamwork

Tools

Veterinary software

Job description

At Northeast Veterinary Hospital, our mission is to provide outstanding small animal care built on a foundation of mutual respect and medical excellence. We know the community recognizes this dedication; we proudly hold a 4.8-star Google rating that reflects the deep trust local pet owners place in us. When you join our clinic in Seattle, you are not just taking a job; you are stepping into a supportive environment where you are empowered to do your best work every single day. We believe in nurturing our teammates and supporting their professional growth. Because we are part of a larger network of hospitals, you benefit from a culture that prioritizes continued education and career advancement. If your goal is to become a credentialed veterinary technician, move into a leadership role, or master advanced medical skills, we have structured programs in place to help you achieve those aspirations. We provide the resources and support necessary for every individual to succeed and reach their fullest potential in the veterinary field. We are focused solely on delivering sophisticated small animal medicine. Our commitment to high quality patient care means providing our veterinarians and technicians with the tools they need to diagnose and treat complex cases. Teammates frequently access internal specialty consultations, ensuring that you always have expert support when managing challenging medical situations. This collaborative approach allows us to maintain a high standard of care and ensures that you always feel prepared and supported in your clinical decisions. Located in Seattle, Washington, you are joining one of the nation’s most dynamic and innovative cities. Known globally for its incredible tech industry and the breathtaking beauty of the Pacific Northwest, Seattle offers an unparalleled mix of urban culture and outdoor adventure. Whether you enjoy hiking the trails of nearby Cascade Mountains, exploring vibrant neighborhood markets, or enjoying the city's renowned culinary scene, Seattle is a fantastic place to call home. This location provides a high quality of life for you and your family as you grow your career with us.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.
• The pay range for this position is $21.80-$23 per hour based on experience.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

• A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

• We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

• Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

• We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

• Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

• Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com. Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.