Receptionist

Northwest Administrators, Inc.; Seattle, Northern (WA, KY); On-site; USD 30,000 - 42,000; Full time

Job summary

Northwest Administrators, Inc. in Seattle, WA is seeking an entry-level receptionist to provide fully paid training and exceptional customer service. You will be the public face of the company, answer and route calls, assist walk-in customers, and support switchboard operations.

Ideal candidates are service minded, strong communicators, organized, and team players who can multitask with minimal supervision. The role offers union-scale wages and a strong benefits package.

Qualifications

• Deliver customer service with excellence.
• Excellent interpersonal and communication skills both written and verbal
• Strong organizational and time management skills with ability to multitask
• Work with minimal supervision but also support team activities

Responsibilities

• Answering phone calls and routing them as appropriate
• Taking messages, rerouting calls, routing faxes and deliveries
• Assist walk in customers who have arrived with or without appointments
• Open and close tasks related to switch board operations and the reception area
• Other projects and tasks as assigned

Skills

Service Minded

Communicator

Organized

Team Player

Job description

Are you looking for an entry level customer service position that provides fully paid training? Do you have a passion for providing exceptional customer service? Do you have a way of making the complex easier for others to understand? Or are you willing to learn how? In this no sales customer service role, you could find the career boost you’re looking for!

What you'll be doing...

The receptionist is the very public face of Northwest Administrators. Providing superior customer service is a primary goal and the receptionist plays a significant role in meeting that goal. You will be responsible for:

• Answering phone calls and routing them as appropriate
• Taking messages, rerouting calls, routing faxes and deliveries
• Assist walk in customers who have arrived with or without appointments
• Open and close tasks related to switch board operations and the reception area
• Other projects and tasks as assigned

Who you are...

• Service Minded. Deliver customer service with excellence
• Communicator. Excellent interpersonal and communication skills both written and verbal
• Organized. Strong organizational and time management skills with ability to multitask
• Team Player. Work with minimal supervision but also support team activities

Who we are...

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package. See what our associates are saying about us at Northwest Administrators Inc. | Careers (nwadmin.com)

If hired, you can expect...

• Union scale wages, raises every 6 months, starting at 22.12/hr up to $30.34/hr
• Employer provided/fully funded Defined Benefit Pension
• Up to 8.6 days of Paid Leaveand 10 Holidays
• Strong team environment with good work-life balance

NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at [e-mail] to request accommodation.