Receptionist

JLL; Culver City (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

JLL is seeking a professional Receptionist to serve as the first point of contact for visitors and clients in a CRE setting. You will deliver exceptional customer service, manage front desk operations, and support daily administrative tasks in a fast-paced environment.

The role requires excellent communication, strong organizational skills, and discretion when handling confidential information. You will coordinate with facilities and staff to ensure smooth office operations and security

Qualifications

• Proven experience as a receptionist or in a similar customer-facing role, preferably CRE.
• Excellent verbal and written communication skills, interacting professionally with all levels.
• Strong interpersonal skills with emphasis on customer service.
• Proficient with MS Office (Word, Excel, Outlook) and general office equipment.
• Highly organized, detail-oriented, able to multitask and prioritize tasks.

Responsibilities

• Greet visitors, clients, and vendors in a professional manner and assist as needed.
• Answer incoming calls and emails, transfer or take messages as appropriate and respond promptly.
• Monitor visitor access and enforce security procedures.
• Manage meeting room bookings and maintain shared calendars.
• Provide general administrative support including data entry, filing, and document organization.
• Sort and distribute mail and oversee outgoing shipments.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Organizational skills

multitasking

Discretion

Problem-solving

Education

High school diploma or equivalent

Administration certification

Tools

MS Office Suite

Office equipment (printers/scanners/phones)

Job description

What this job involves

The Receptionist serves as the first point of contact for visitors and clients, providing exceptional customer service and creating a positive impression of the organization. This position requires excellent communication skills, a professional demeanor, and the ability to handle various administrative tasks. The Receptionist plays a vital role in ensuring smooth daily operations and assisting with clerical duties within a commercial real estate (CRE) environment.

Your day-to-day tasks will include

• Front Desk Operations: Greet visitors, clients, and vendors in a friendly and professional manner, ensuring a positive experience and providing assistance as needed.
• Phone and Email Management: Answer incoming calls, transferring to the appropriate individual or department, and take accurate messages when necessary. Respond to emails promptly and effectively.
• Visitor Management: Monitor and manage visitor access and security, ensuring that all protocols are followed.
• Scheduling and Calendaring: Manage meeting room bookings, schedule appointments, and maintain shared calendars for the office.
• Administrative Support: Provide administrative assistance, such as data entry, filing, photocopying, and organizing documents and files.
• Mail and Deliveries: Receive, sort, and distribute incoming mail, packages, and deliveries. Prepare outgoing mail and packages for shipment using appropriate methods.
• Facilities Coordination: Coordinate with facilities management teams for maintenance requests, repairs, and office supply orders.
• Travel and Expense Management: Assist with travel arrangements, including booking flights, accommodation, and transportation. Process expense reports and reconcile receipts.
• Communication Liaison: Effectively communicate messages, instructions, and information to staff members, clients, and visitors.
• Office Coordination: Assist with coordinating office events, meetings, and conferences, including organizing catering, room setup, and audiovisual equipment.

Requirements

• Proven experience as a receptionist or in a similar customer-facing role, preferably within a professional or CRE environment.
• Excellent verbal and written communication skills, with the ability to interact professionally with individuals at all levels.
• Strong interpersonal skills, with an emphasis on delivering exceptional customer service.
• Proficient computer skills, including MS Office Suite (Word, Excel, Outlook), and knowledge of office equipment such as printers, scanners, and telephone systems.
• Highly organized and detail-oriented, with the ability to multitask and prioritize tasks effectively.
• Professional appearance and demeanor, with strong interpersonal and communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Problem-solving skills and the ability to remain calm and composed in high-pressure situations.
• Flexibility and adaptability to changing work demands and willingness to take on additional responsibilities as needed.

Preferred

• Previous experience in a commercial real estate (CRE) environment.
• Certification in administration or a related field.
• Familiarity with property management software and systems.
• High school diploma or equivalent; additional certification or coursework in administration or a related field is a plus.