Receptionist

Forrest Solutions LLC; San Francisco (CA); On-site; USD 3,403,000 - 3,775,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Job summary

Opensity Solutions is seeking a Receptionist to be the first point of contact for clients and visitors. The role requires a professional demeanor and the ability to perform well in a fast-paced environment, with a Monday to Friday 7:45 a.m. to 4:45 p.m. shift.

The position involves greeting visitors, coordinating with the lobby desk, handling inquiries, and managing visitor data, with a focus on smooth entry to the building and excellent guest service.

Qualifications

• 2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred.
• Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
• Able to stand for extended periods of time
• Works well in a fast-paced environment
• Good listening and professional demeanor
• Must be able to navigate clients of every professional level. Maintain an elevated level of professional appearance and demeanor.
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Responsibilities

• Meet and greet all incoming visitors and clients as they arrive.
• Offer refreshments to visitors where appropriate and ensure they are comfortable.
• Answer all inquiries from visitors or employees that cross the desk.
• Enter all visitor lists received through email and meeting room system and input into building visitor system.
• Direct visitors or clients to appropriate contact.
• Coordinate with the lobby desk for all firm functions to ensure a smooth visitor entry to the building.
• Answer and direct all phone calls, including internal hotlines.
• Assist with urgent requests such as guest wireless, mother’s room codes, etc.
• Send welcome packages including directions to the office and support locations for internal visitors.
• Escorts to meeting rooms or host locations.
• Provide tours where applicable.
• Assistance with coat check, luggage, arranging taxis, etc.
• Conduct Audit of Temporary Badges Daily
• Enter required data into the tracker for temporary badge distribution.
• Follow up on non-returned badges.
• Review and adhere to Opensity Solutions and client policies and procedures including outline safety regulations.
• Note that client policies and processes will generally supersede Opensity Solutions.
• Opensity Solutions Management will clarify, as necessary.

Skills

Customer service

Professional demeanor

Strong communication

Multitasking

Attention to detail

Tools

MS Office

Google Docs

AV equipment

Job description

About Us: Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Receptionist is responsible for exceptional customer service. As the first point of contact for clients and incoming visitors, the ideal candidate will have a professional demeanor and perform well in a fast-paced environment. The scheduled shift of this position is Monday to Friday 7:45a.m to 4:45p.m.

Job Functions

• Meet and greet all incoming visitors and clients as they arrive.
• Offer refreshments to visitors where appropriate and ensure they are comfortable.
• Answer all inquiries from visitors or employees that cross the desk.
• Enter all visitor lists received through email and meeting room system and input into building visitor system.
• Direct visitors or clients to appropriate contact.
• Coordinate with the lobby desk for all firm functions to ensure a smooth visitor entry to the building.
• Answer and direct all phone calls, including internal hotlines.
• Assist with urgent requests such as guest wireless, mother’s room codes, etc.
• Send welcome packages including directions to the office and support locations for internal visitors.
• Escorts to meeting rooms or host locations.
• Provide tours where applicable.
• Assistance with coat check, luggage, arranging taxis, etc.
• Conduct Audit of Temporary Badges Daily
• Enter required data into the tracker for temporary badge distribution.
• Follow up on non-returned badges.
• Review and adhere to Opensity Solutions and client policies and procedures including outline safety regulations.
• Note that client policies and processes will generally supersede Opensity Solutions.
• Opensity Solutions Management will clarify, as necessary.

Position Requirements/Experience/ Education:

• 2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred
• Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
• Able to stand for extended periods of time
• Works well in a fast-paced environment
• Good listening and professional demeanor
• Must be able to navigate clients of every professional level. Maintain an elevated level of professional appearance and demeanor.
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Competencies:

• Client first mentality
• Demonstrates accuracy and attention to detail
• Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing
• Solid decision-making skills within the scope of the position
• Ability to meet deadlines and work under pressure
• Excellent verbal and written communication skills are necessary.
• Actively listen and identify both spoken and unspoken needs
• Ability to use technology
• Prioritizing, flexibility, adaptability

The Compensation range for this role is 24.70 to 27.40 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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