Receptionist

BCforward; San Antonio (TX); On-site; USD 32,000 - 33,000; Full time

Job summary

BCforward is seeking a Customer Service Representative for an onsite role in San Antonio, Texas (78249). The position focuses on outbound calls to businesses to complete a structured questionnaire and accompanying scorecard.

The ideal candidate will have strong communication, excellent service mindset, and attention to detail. Experience in phone/chat support, QA or testing is a plus; weekend availability may be required. Start ASAP; pay is shown per hour.

Qualifications

• High school diploma or equivalent.
• 1–2 years in customer service, call center or similar setting.
• Strong verbal communication and listening skills.
• Ability to navigate multiple systems during calls.
• Willingness to work a 5-day schedule, including weekends.

Responsibilities

• Conduct outbound calls to businesses to complete questionnaires and scorecards.
• Build rapport and provide a professional, courteous experience.
• Explain questionnaire purpose and guide questions.
• Document responses and complete scorecards accurately.
• Maintain accurate outreach records and support process improvement.
• Adhere to scripts, workflows, and quality standards.

Skills

Outbound calls

Customer service

Communication

Attention to detail

CRM software

Education

High school diploma

Tools

CRM software

Job description

BCforward is currently seeking a highly motivated Customer Service Representative in San Antonio, TX 78249 (Onsite)

Position Title: Customer Service Representative - Outbound Business Outreach

Anticipated Start Date: ASAP

Customer Service Representative - Outbound Business Outreach

Pay Rate: Shift 1 (7:00 AM-4:00 PM) - $22.68/hr on W2

Shift 2 (4:00 PM-1:00 AM) - $24.38/hr on W2

Schedule: Two available shifts:

7:00 AM-4:00 PM

4:00 PM-1:00 AM

Position Overview

• We are seeking a professional, customer-focused, and detail-oriented Customer Service Representative to join our onsite team in San Antonio, Texas. This position is responsible for conducting outbound calls to businesses to complete a structured questionnaire and accompanying scorecard.
• The ideal candidate will have exceptional communication skills, a strong service-oriented mindset, and the ability to deliver a personalized, high-quality experience during every interaction. Candidates with experience in phone support, chat support, testing, quality assurance (QA), and quality review are also encouraged to apply.

Key Responsibilities

• Conduct outbound calls to businesses to complete questionnaires and accompanying scorecards.
• Establish rapport with business representatives and provide a professional, courteous, and engaging experience.
• Clearly explain the purpose of the questionnaire and guide businesses through the required questions.
• Accurately document responses and complete scorecards in accordance with established guidelines.
• Provide personalized, attentive service throughout each interaction.
• Use strong communication and active listening skills to understand responses and clarify information when necessary.
• Follow established call procedures, scripts, workflows, and quality standards.
• Review completed questionnaires and scorecards for accuracy, completeness, and consistency.
• Identify missing, inconsistent, or unclear information and take appropriate steps to resolve discrepancies.
• Maintain accurate records of outreach efforts, responses, and completed questionnaires.
• Meet established productivity, quality, and customer service performance expectations.
• Protect confidential and sensitive business information in accordance with company policies.
• Collaborate with team members and supervisors to address questions, resolve issues, and support continuous process improvement.
• Adapt to changing priorities and business needs while maintaining a high level of professionalism.

Required Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service experience preferred, including experience in a call center, healthcare setting, doctor's office, hotel, restaurant, or other customer-facing environment.
• Strong verbal communication, active listening, and interpersonal skills.
• Comfortable conducting outbound phone calls and engaging professionally with businesses.
• Strong attention to detail and the ability to accurately capture and document information.
• Ability to follow detailed instructions, scripts, and established processes.
• Basic computer proficiency and the ability to navigate multiple systems while conducting calls.
• Strong organizational and time-management skills.
• Professional, dependable, and service-oriented approach.
• Availability to work a 5-day schedule, including weekends as needed, with 2 days off per week.

This is an onsite position in San Antonio, Texas. Customer Service Representatives will work in a professional, team-oriented environment focused on outbound business engagement, exceptional service delivery, accurate information gathering, and consistent quality standards.