Onsite Premium Concierge Caller – San Antonio

BCforward; San Antonio (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

BCforward seeks a Customer Service Representative to join its onsite team in San Antonio, TX. The role focuses on outbound calls to businesses to complete structured questionnaires and scorecards, delivering a high-quality, personalized experience.

The ideal candidate has 1–2 years of customer service experience, excellent communication, and meticulous data capture. This on-site position offers a weekday-to-evening shift and potential weekend work to meet business needs.

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service experience preferred.
• Strong verbal communication, active listening, and interpersonal skills.
• Comfortable conducting outbound phone calls and engaging professionally with businesses.
• Strong attention to detail and the ability to accurately capture and document information.
• Ability to follow detailed instructions, scripts, and established processes.
• Basic computer proficiency and the ability to navigate multiple systems while conducting calls.
• Strong organizational and time-management skills.
• Professional, dependable, and service-oriented approach.
• Ability to work onsite in San Antonio, Texas.
• Flexibility to work either the 7:00 AM-4:00 PM or 4:00 PM-1:00 AM shift.
• Availability to work a 5-day schedule, including weekends as needed, with 2 days off per week.

Responsibilities

• Conduct outbound calls to businesses to complete questionnaires and accompanying scorecards.
• Establish rapport with business representatives and provide a professional, courteous, and engaging experience.
• Clearly explain the purpose of the questionnaire and guide businesses through the required questions.
• Accurately document responses and complete scorecards in accordance with established guidelines.
• Provide personalized, attentive service throughout each interaction.
• Use strong communication and active listening skills to understand responses and clarify information when necessary.
• Follow established call procedures, scripts, workflows, and quality standards.
• Review completed questionnaires and scorecards for accuracy, completeness, and consistency.
• Identify missing, inconsistent, or unclear information and take appropriate steps to resolve discrepancies.
• Maintain accurate records of outreach efforts, responses, and completed questionnaires.
• Meet established productivity, quality, and customer service performance expectations.
• Protect confidential and sensitive business information in accordance with company policies.
• Collaborate with team members and supervisors to address questions, resolve issues, and support continuous process improvement.
• Adapt to changing priorities and business needs while maintaining a high level of professionalism.

Skills

Customer service

Communication

Attention to detail

Active listening

Time management

Professionalism

Teamwork

Education

High school diploma or equivalent

Job description

BCforward seeks a Customer Service Representative to join its onsite team in San Antonio, TX. The role focuses on outbound calls to businesses to complete structured questionnaires and scorecards, delivering a high-quality, personalized experience.

The ideal candidate has 1–2 years of customer service experience, excellent communication, and meticulous data capture. This on-site position offers a weekday-to-evening shift and potential weekend work to meet business needs.