Customer Service Representative

BCforward; San Antonio (TX); On-site; USD 31,000 - 34,000; Part time

Job summary

BCforward in San Antonio, Texas is seeking a Customer Service Representative – Outbound Business Outreach to conduct outbound calls and complete structured questionnaires and scorecards for business clients.

The onsite role emphasizes clear communication, a service-oriented mindset, meticulous documentation, and the ability to handle multiple systems while following scripts and quality standards. Shift options are 7:00–4:00 or 4:00–1:00, with an 8‑month contract.

Qualifications

• High school diploma or equivalent.
• 1–2 years of customer service experience preferred in call center, healthcare, hotel, restaurant or other customer-facing environment.
• Strong verbal communication, active listening, and interpersonal skills.
• Comfortable conducting outbound phone calls and engaging professionally with businesses.
• Ability to work onsite in San Antonio, Texas and to cover weekend shifts as needed.

Responsibilities

• Conduct outbound calls to businesses to complete questionnaires and accompanying scorecards.
• Establish rapport and provide professional, courteous, engaging service.
• Explain the purpose of the questionnaire and guide businesses through required questions.
• Document responses accurately and complete scorecards per guidelines.
• Maintain records of outreach, responses, and completed questionnaires and meet performance expectations.

Skills

Customer service

Outbound calling

Communication skills

Attention to detail

Education

High school diploma or equivalent

Job description

Customer Service Representative – Outbound Business Outreach

Contract: 08 Months

Pay Range: $22.68/hr - $24.38/hr

Schedule: Two available shifts:

• 7:00 AM – 4:00 PM
• 4:00 PM – 1:00 AM

Workweek: 5 days per week, with 2 days off. The facility operates 7 days a week, so weekend availability may be required.

Overtime: Overtime opportunities may be available based on business needs.

Position Overview

We are seeking a professional, customer-focused, and detail-oriented Customer Service

Representative to join our onsite team in San Antonio, Texas. This position is responsible for conducting outbound calls to businesses to complete a structured questionnaire and accompanying scorecard.

The ideal candidate will have exceptional communication skills, a strong service-oriented mindset, and the ability to deliver a personalized, high-quality experience during every interaction. Experience providing concierge services, executive assistant services, or premium and bespoke customer support is strongly preferred. Candidates with experience in phone support, chat support, testing, quality assurance (QA), and quality review are also encouraged to apply.

This role is an excellent opportunity for an individual who enjoys engaging with businesses, gathering accurate information, and maintaining high standards of customer service and quality.

Key Responsibilities

• Conduct outbound calls to businesses to complete questionnaires and accompanying scorecards.
• Establish rapport with business representatives and provide professional, courteous, and engaging experience.
• Clearly explain the purpose of the questionnaire and guide businesses through the required questions.
• Accurately document responses and complete scorecards in accordance with established guidelines.
• Provide personalized, attentive service throughout each interaction.
• Use strong communication and active listening skills to understand responses and clarify information when necessary.
• Follow established call procedures, scripts, workflows, and quality standards.
• Review completed questionnaires and scorecards for accuracy, completeness, and consistency.
• Identify missing, inconsistent, or unclear information and take appropriate steps to resolve discrepancies.
• Maintain accurate records of outreach efforts, responses, and completed questionnaires.
• Meet established productivity, quality, and customer service performance expectations.
• Protect confidential and sensitive business information in accordance with company policies.
• Collaborate with team members and supervisors to address questions, resolve issues, and support continuous process improvement.
• Adapt to changing priorities and business needs while maintaining a high level of professionalism.

Required Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service experience preferred, including experience in a call center, healthcare setting, doctor's office, hotel, restaurant, or other customer-facing environment.
• Strong verbal communication, active listening, and interpersonal skills.
• Comfortable conducting outbound phone calls and engaging professionally with businesses.
• Strong attention to detail and the ability to accurately capture and document information.
• Ability to follow detailed instructions, scripts, and established processes.
• Basic computer proficiency and the ability to navigate multiple systems while conducting calls.
• Strong organizational and time-management skills.
• Professional, dependable, and service-oriented approach.
• Ability to work onsite in San Antonio, Texas.
• Flexibility to work either the 7:00 AM–4:00 PM or 4:00 PM–1:00 AM shift.
• Availability to work a 5-day schedule, including weekends as needed, with 2 days off per week.