Receptionist

Ernest Health, Inc.; Post Falls (ID); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical plan options

Dental and Vision coverage

401K with employer matching

Life insurance

Short and long-term disability

Wellness program

Earned time off

Job summary

Rehabilitation Hospital of the Northwest in Post Falls, Idaho is seeking a friendly receptionist to join our patient-focused care team. You will manage multi-channel communications, answer calls, greet visitors, and coordinate scheduling under the supervision of clinical staff.

Our hospital offers comprehensive benefits and a supportive work environment as part of Ernest Health. Candidates with healthcare front-desk experience and strong communication skills will thrive in this role.

Qualifications

• One year of reception experience in a healthcare setting preferred.
• General computer skills including data entry, word processing, email, and record management.
• Effective organizational and time management skills.
• Excellent written and verbal communication skills with confidentiality.

Responsibilities

• Provide hospital telecommunication services via phones, pagers, paging system, radio or computer to connect visitors, callers, staff, patients and families.
• Maintain records related to telecommunications (e.g., long distance calls, on-call schedules, pages).
• Integrate the hospital’s mission and Guiding Principles into daily practice.

Skills

Reception experience

Data entry

Communication skills

Organization

Confidentiality

Education

Equivalent education/experience

Tools

Telecom/phone systems

Job description

Rehabilitation Hospital of the Northwest – Post Falls, ID

Rehabilitation Hospital of the Northwest in Post Falls, Idaho offers specialized inpatient rehabilitation services for patients throughout northern Idaho and the Inland Northwest. As a leading rehab hospital, we help individuals overcome the challenges of strokes, amputee, traumatic brain and spinal cord injuries, complex orthopedic injuries, and other serious conditions with comprehensive therapy programs. We are certified by The Joint Commission in Stroke and Amputee.

Our caring clinical team provides one-on-one physical, occupational, and speech therapy, along with 24/7 nursing and physician support, all in a comfortable, healing environment.

We are seeking a Receptionist to join our team of passionate patient caregivers!

As a participating hospital of Ernest Health, we offer robust recognition, wellness, and retention programs. These programs focus to enhance the employees’ work experience, recognize, and celebrate achievements. We also encourage employees to share their work experience through "My Ernest Journey" and through our Engagement Survey, where our approach is "You Spoke, We Listened". These platforms provide additional avenues for employees to give feedback about their work experience and share what is important to them.

Our hospital offers comprehensive benefits, designed to support your health and financial well-being.

Benefits:

• PPO and High Deductible Medical Plan options
• Flexible Spending and Health Savings Account options available
• Dental and Vision coverage
• 401K with employer matching
• Life insurance
• Short-and-long term disability

Wellness & Work Life Balance:

• Employee Assistance Program
• Wellness Program with quarterly wellness challenges with participation incentives
• Earned Time Off - start accruing vacation time on start date

Qualifications

Required Skills:

• One year of reception experience in a healthcare setting preferred.
• OR any equivalent combination of education and experience.

Additional Qualifications/Skills:

• Demonstrates general computer skills including: data entry, word processing, email, and record management.
• Effective organizational and time management skills.
• Effective written and verbal communication skills.
• Ability to maintain quality and safety standards.
• Ability to maintain proper levels of confidentiality.
• Ability to work closely and professionally with others.

Responsibilities

Responsible for providing hospital telecommunication services through the use of telephones, pagers, the paging system, radio, or computer to connect communication between visitors, callers, staff, patients, and patients' families. May maintain records related to telecommunications (e.g., long distance phone calls, on-call employees, pages). Integrates the hospital’s mission and "Guiding Principles" into daily practice.