Receptionist

Pinnacle Treatment Centers; Pittsburgh (Allegheny County); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

18 days PTO

401k with company match

Training and certification programs

Comprehensive benefits package

STAR LRP program

Tuition scholarships

Job summary

Pinnacle Treatment Centers, Inc. is seeking a Receptionist to create a positive, patient-focused experience and provide full front-desk support including clerical tasks, cash handling, and coordination of supplies.

The role requires a HS diploma or GED, at least one year in an office setting (medical field a plus), and up to 10% travel as needed. A strong customer service mindset is essential.

Qualifications

• HS diploma or GED required, or verifiable work experience in lieu of education.
• At least 1 year of office experience; medical field a plus.
• Willingness to travel up to 10% as needed.

Responsibilities

• Welcome visitors/patients by greeting them in person or on the phone.
• Handle cash collection and daily balancing.
• Perform clerical tasks including typing, filing, mail flow, and electronic filing.
• Maintain daily phone coverage and coordinate patient appointments.
• Communicate information to supervision and ensure security in reception area.
• Assist with intake, upload documents in HER/EMR, coordinate with billing for private insurance.
• Attend trainings and perform other duties as assigned.

Skills

Customer service

Phone etiquette

Office reception

Education

HS diploma/GED

Job description

We offer competitivesalaries, full benefitspackage, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leaderin addiction treatment services. We providecare across the nationtouchingthe lives ofmore than35,000 patientsdaily.

Ourmissionisto remove all barriers to recovery and transformindividuals, families, and communities with treatment that works.

Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

As a Receptionist, youare responsible forcreating a positive patient-centric experience by providingexcellent customer service to patients. You will perform all reception,secretarial/clerical aspects of the program including cashcollection andassistingwithorderingsupplies.

• 18 daysPTO (Paid Time Off)
• 401k with company match
• Companysponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long termdisabilityand accident insurance.
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
• Discounted tuition and scholarships through Capella University.

Requirements

• HS diploma/ GED or verifiable work experience in lieu of education
• One (1) year ofexperience inan officesetting; experience in the medical field a plus
• Ability to travel up to 10% as needed

Preferred

• Associate’sdegree
• One (1) year experience working in substance use and/or mental health field.

Responsibilities:

• Welcome visitors / patients by greeting them in person or on the telephone; answering or referralinquiries.
• Responsible for cash collection and daily balancing.
• Responsible for all clerical functions, including typing, filing, mail/correspondence flow, electronic organization of files, etc.
• Responsible for daily phone coverage functions
• Comply withall policies and applicable procedures.
• Maintainsecurity by following procedures,monitoringlogbooks, checking in visitors, etc.
• Coordinate appointments for patients.
• Communicate all relevant information tothe supervisoryteamregardingpatients and thefacility.
• Maintainsafeand clean reception area bycomplying withpolicies, procedures, andregulations.
• Process intakes,assistguestdoing, upload documents in HER/EMR, coordinate withbilling for private insurance.
• Attend team meetings and complete all trainingcoursestimelyasrequired.
• Other duties as assigned

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.