Receptionist

Pinnacle Treatment Centers, Inc.; Newport News (VA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

18 days PTO

401k with company match

Training and certifications

Comprehensive benefits (medical, dent,

Short/long term disability insurance

STAR LRP program

Scholarships Capella University

Job summary

Pinnacle Treatment Centers, Inc. is seeking a Receptionist to join our Newport News, VA facility. You will greet patients, manage front-desk tasks, and assist with cash handling and clerical duties to ensure a smooth patient experience.

The role operates Monday–Friday 5:00 am–1:30 pm with rotating Saturdays 5:00 am–9:30 am. Pay ranges from $16–$18 per hour and includes a full benefits package with PTO, 401k, and ongoing training opportunities.

Qualifications

• HS diploma/ GED or verifiable work experience in lieu of education
• One year of experience in an office setting; experience in the medical field a plus
• Must possess a current and valid driver’s license; local travel up to 10% may be required
• Preferred: Associate’s degree
• One year experience working in substance use and/or mental health field.

Responsibilities

• Welcome visitors / patients by greeting them in person or on the telephone; answering or referring inquiries.
• Responsible for cash collection and daily balancing.
• Responsible for all clerical functions, including typing, filing, mail/correspondence flow, electronic organization of files, etc.
• Responsible for daily phone coverage functions
• Comply with all policies and applicable procedures.
• Maintain security by following procedures, monitoring logbook, checking in visitors, etc.
• Coordinate appointments for patients.
• Communicate all relevant information to supervisory team regarding patients and the facility.
• Manage accounts receivable/accounts payable/ deposits.
• Maintain safe and clean reception area by complying with policies, procedures, and regulations.
• Process intakes, assist guest doing, upload documents in HER/EMR, coordinate with billing for private insurance.
• Attend team meetings and complete all training courses timely as required.
• Other duties as assigned

Skills

Office experience

Medical field experience

Education

High school diploma or GED

Job description

We offer competitive salaries, full benefits package, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 30,000 patients daily.

Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.

Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

Receptionist (Schedule: M-F 5 am -1:30 pm with rotating Saturday 5 am - 9:30 am)

Pay Range: $16- $18

As a Receptionist, you are responsible for creating a positive patient-centric experience by providing excellent customer service to patients. You will perform all reception, secretarial/clerical aspects of the program including cash collection and assisting with ordering of supplies.

Benefits

• 18 days PTO (Paid Time Off)
• 401k with company match
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
• Discounted tuition and scholarships through Capella University.

Requirements

• HS diploma/ GED or verifiable work experience in lieu of education
• One (1) year of experience in an office setting; experience in the medical field a plus
• Must possess a current and valid driver’s license in state of employment. This role may be required to drive for company business. Localized travel up to 10% may be required

Preferred

• Associate’s degree
• One (1) year experience working in substance use and/or mental health field.

Responsibilities

• Welcome visitors / patients by greeting them in person or on the telephone; answering or referring inquiries.
• Responsible for cash collection and daily balancing.
• Responsible for all clerical functions, including typing, filing, mail/correspondence flow, electronic organization of files, etc.
• Responsible for daily phone coverage functions
• Comply with all policies and applicable procedures.
• Maintain security by following procedures, monitoring logbook, checking in visitors, etc.
• Coordinate appointments for patients.
• Communicate all relevant information to supervisory team regarding patients and the facility.
• Manage accounts receivable/accounts payable/ deposits.
• Maintain safe and clean reception area by complying with policies, procedures, and regulations.
• Process intakes, assist guest doing, upload documents in HER/EMR, coordinate with billing for private insurance.
• Attend team meetings and complete all training courses timely as required.
• Other duties as assigned

Join our team. Join our mission.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.