Receptionist

Avista Senior Living Management; Phoenix (AZ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive pay with bonus structure

Health, dental, and life insurance

Employee assistance program

PTO & sick leave

Fabulous co-workers who respect and/h1

Job summary

Avista Senior Living North Mountain in Phoenix, AZ is seeking an exceptional receptionist to join the Front Desk team at our assisted living and memory care community. This full-time role focuses on delivering outstanding customer service to residents and visitors.

The ideal candidate will multi-task in a fast-paced environment, be dependable, friendly, and have a passion for serving others. Prior experience in senior living is preferred, with basic computer skills and a professional appearance.

Qualifications

• One year of related experience in senior living is preferred.
• Positive and engaging demeanor.
• Passion for serving others.
• First impression through friendliness and customer service.
• Experience with dementia care preferred.
• Ability to handle multiple priorities.
• Strong written and verbal communication.
• Basic computer skills; ability to design flyers.

Responsibilities

• Provide exceptional customer service at the front desk.
• Answer phones and route calls clearly and professionally.
• Process mail and manage the business center.
• Maintain a safe, clean lobby and adhere to safety standards.
• Collaborate with coworkers and other departments.
• Direct visitors and coordinate sign-in procedures.
• Log significant incidents and manage maintenance requests.

Skills

Customer service

Multi-tasking

Communication

Time management

Organizational skills

Computer skills

First aid/ CPR certified

Education

High School

Job description

Job Details: Level: Entry, Job Location: Phoenix, AZ 85020, Position Type: Full Time, Education Level: High School, Salary Range: $17.00 - $20.00 Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Admin - Clerical, Avista Senior Living North Mountain in Phoenix, AZ is looking to add an exceptional, responsibleRECEPTIONISTto our Front Desk team at of our assisted living & memory care community.This position would be either FULL TIME.

The receptionist is responsible for facilitating resident and guest enjoyment by providing information and assistance in response to a wide variety of requests. We are searching for an outstanding individuals with excellent customer service skills. You must be able to multi-task and love to work in a “fast-paced” and “positive” work environment. This vibrant receptionists will be focused on customer service and one who truly enjoys interacting with seniors. Please be responsible/dependable, goal-driven and an autonomous self-starter with an entrepreneurial passion and drive to reach the pinnacle of success.

Benefits:

• Competitive Pay with bonus structure
• Health, dental, and life insurance
• Employee assistance program
• PTO & sick leave
• Fabulous co-workers who respect and honor one another
• Professional development opportunities

Duties & Responsibilities:

• Provide exceptional customer service
• Answer telephones, direct calls to appropriate individuals in a timely, clear, concise, and professional manner
• Effectively manage business center and process incoming and outgoing mail
• Maintain a safe and secure environment, follow established safety standards
• Encourage teamwork through cooperative interactions with co-workers and other departments
• Keep front lobby area and front desk clean and organized; etc.
• Direct emergency personnel to emergency location and be contact person in case of emergency
• Document in the logbook any significant incidents
• Maintain visitor sign in/out book, reservation book for guest rooms, and completes maintenance work orders

Qualifications: Qualifications:

• One (1) year job related experience preferred in senior living communities (Preferred)
• Positive and engaging
• Passion for serving others
• Being willing to be a first "great impression" for all those who enter the community through friendliness and customer service.
• Experience with dementia care preferred.
• Ability to handle multiple priorities
• Possess written and verbal skills for effective communication and the ability to facilitate small group presentations
• Competent in organizational, time management skills
• Food handlers, first aide, and CPR certified (Or within first 3 months of employment)
• Demonstrates good judgment, problem solving and decision making skills
• Ability to make responsible choices and decisions and act in a resident’s best interest
• Proficiency in basic computer systems and design program to help design community flyers and events
• Ability to work semi-independently without direct supervision by following community procedures and guidelines and have the ability to follow through on assigned tasks
• Demonstration of proficiency in computer skills