Receptionist

Avista Senior Living; Phoenix (AZ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay with bonus structure

Health, dental, and life insurance

Employee assistance program

PTO & sick leave

Professional development opportunities

Job summary

Avista Senior Living North Mountain in Phoenix, AZ, is seeking an exceptional, responsible receptionist to join the Front Desk team of our assisted living and memory care community. This is a full-time position focused on providing information and assistance with a friendly, professional demeanor.

You will greet residents and guests, answer calls, manage mail, and keep the lobby clean while prioritizing safety and teamwork. Prior senior living experience and basic computer skills are preferred.

Qualifications

• One year of job-related experience preferred in senior living communities.
• Positive and engaging demeanor with a passion for serving others.
• Willingness to make a great first impression with residents and visitors.
• Experience with dementia care preferred.
• Ability to handle multiple priorities and communicate clearly.
• Proficiency in basic computer systems and creating simple community flyers.
• Ability to work semi-independently following procedures and guidelines.
• Demonstrates good judgment, problem solving and decision making.

Responsibilities

• Answer telephones and direct calls to appropriate individuals promptly and professionally.
• Manage business center operations and process mail.
• Maintain a safe, clean, and welcoming lobby and front desk area.
• Direct emergency personnel to locations and be a contact for emergencies.
• Log significant incidents and maintain visitor sign-in/out and reservation books.
• Support teamwork and collaboration with other departments.

Skills

Customer service

Multitasking

Communication skills

Teamwork

Dependability

Education

CPR certified

First aid certified

Food handler certification

Job description

Avista Senior Living North Mountain in Phoenix, AZ is looking to add an exceptional, responsible RECEPTIONIST to our Front Desk team at of our assisted living & memory care community. This position would be either FULL TIME.The receptionist is responsible for facilitating resident and guest enjoyment by providing information and assistance in response to a wide variety of requests. We are searching for an outstanding individuals with excellent customer service skills. You must be able to multi-task and love to work in a “fast-paced” and “positive” work environment. This vibrant receptionists will be focused on customer service and one who truly enjoys interacting with seniors. Please be responsible/dependable, goal-driven and an autonomous self-starter with an entrepreneurial passion and drive to reach the pinnacle of success.Benefits:Competitive Pay with bonus structureHealth, dental, and life insuranceEmployee assistance programPTO & sick leaveFabulous co-workers who respect and honor one anotherProfessional development opportunitiesDuties & Responsibilities:Provide exceptional customer serviceAnswer telephones, direct calls to appropriate individuals in a timely, clear, concise, and professional mannerEffectively manage business center and process incoming and outgoing mailMaintain a safe and secure environment, follow established safety standardsEncourage teamwork through cooperative interactions with co-workers and other departmentsKeep front lobby area and front desk clean and organized; etc.Direct emergency personnel to emergency location and be contact person in case of emergencyDocument in the logbook any significant incidentsMaintain visitor sign in/out book, reservation book for guest rooms, and completes maintenance work ordersQualifications:One (1) year job related experience preferred in senior living communities (Preferred)Positive and engagingPassion for serving othersBeing willing to be a first \"great impression\" for all those who enter the community through friendliness and customer service.Experience with dementia care preferred.Ability to handle multiple prioritiesPossess written and verbal skills for effective communication and the ability to facilitate small group presentationsCompetent in organizational, time management skillsFood handlers, first aide, and CPR certified (Or within first 3 months of employment)Demonstrates good judgment, problem solving and decision making skillsAbility to make responsible choices and decisions and act in a resident’s best interestProficiency in basic computer systems and design program to help design community flyers and eventsAbility to work semi-independently without direct supervision by following community procedures and guidelines and have the ability to follow through on assigned tasksDemonstration of proficiency in computer skills