RECEPTIONIST

Milner, Inc.; Peachtree Corners (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

Milner, Inc. in Peachtree Corners, GA seeks a Receptionist to be the first contact for customers, answering calls, emails, and greeting visitors. This role supports overall customer care operations and helps route inquiries to the appropriate departments.

It also serves as an overflow agent for the call center during peak periods and handles basic administrative tasks. The ideal candidate has a high school diploma and 1–3 years’ receptionist experience.

Qualifications

• High school diploma or equivalent required.
• 1–3 years receptionist or office experience preferred.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Proficiency with Microsoft Office and office equipment.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Answer and route incoming calls promptly and professionally.
• Greet visitors and direct them to the appropriate person.
• Monitor the mailbox and respond to emails in a timely manner.
• Support overflow calls for the center during peak periods.
• Maintain records of calls, messages, and visitor traffic.
• Perform additional administrative duties as assigned.

Job description

Description

Job Title: Receptionist

Department: Administrative

Reports To: Call Center Manager

Location: Peachtree Corners, GA

Date: 10/27/2026

Position Summary

The Receptionist serves as the first point of contact for the organization, providing exceptional customer service by professionally handling incoming calls, emails, and visitors. This role supports overall customer care operations by routing inquiries to the appropriate departments, assisting with information requests, and acting as an overflow agent for the call center during peak periods.

Essential Duties and Responsibilities

• Answer and route incoming customer care calls promptly and professionally.
• Serve as the primary point of contact for all incoming phone inquiries.
• Monitor and manage the customer care mailbox and respond to emails promptly.
• Greet visitors courteously and direct them to the appropriate person or office.
• Act as an overflow call center agent during high-volume periods.
• Maintain accurate records of calls, messages, and visitor traffic.
• Perform additional administrative duties as assigned.

Education Requirements

• High school diploma or equivalent required.

Experience & Skills

• One to three years of receptionist or office experience preferred.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and office equipment.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and problem-solving skills.

Work Environment

• General office environment. May require extended periods of sitting or standing.
• Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds.

Special Requirements

• Employees must complete the required courses as described by Human Resources for all employees.
• This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.