RECEPTIONIST

Milner-Inc; Norcross (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Milner-Inc is seeking a friendly Receptionist to join our Administrative team in Peachtree Corners, GA. You will be the first point of contact for visitors and callers, delivering excellent customer service and routing inquiries to the appropriate departments.

Responsibilities include handling calls and emails, greeting visitors, maintaining records, and acting as an overflow agent for the call center during peak periods. High school diploma required; 1–3 years' experience preferred.

Qualifications

• High school diploma or equivalent required.
• 1–3 years receptionist or office experience preferred.
• Excellent customer service and communication skills.
• Proficiency with Microsoft Office and office equipment.

Responsibilities

• Answer and route incoming customer care calls promptly and professionally.
• Serve as the primary point of contact for all incoming phone inquiries.
• Monitor and respond to emails in the customer care mailbox.
• Greet visitors and direct them to the appropriate person or office.
• Act as an overflow call center agent during high-volume periods.
• Maintain records of calls, messages, and visitor traffic.
• Perform additional administrative duties as assigned.

Skills

Customer service

Interpersonal skills

Verbal and written communication

Multitasking

Attention to detail

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Office equipment

Job description

Description

Job Title: Receptionist

Department: Administrative

Reports To: Call Center Manager

Location: Peachtree Corners, GA

Date: 10/27/2026

Position Summary

The Receptionist serves as the first point of contact for the organization, providing exceptional customer service by professionally handling incoming calls, emails, and visitors. This role supports overall customer care operations by routing inquiries to the appropriate departments, assisting with information requests, and acting as an overflow agent for the call center during peak periods.

Essential Duties and Responsibilities

• Answer and route incoming customer care calls promptly and professionally.
• Serve as the primary point of contact for all incoming phone inquiries.
• Monitor and manage the customer care mailbox and respond to emails promptly.
• Greet visitors courteously and direct them to the appropriate person or office.
• Act as an overflow call center agent during high-volume periods.
• Maintain accurate records of calls, messages, and visitor traffic.
• Perform additional administrative duties as assigned.

Education Requirements

• High school diploma or equivalent required.

Experience & Skills

• One to three years of receptionist or office experience preferred.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and office equipment.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and problem-solving skills.

Work Environment

• General office environment. May require extended periods of sitting or standing.
• Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds.

Special Requirements

• Employees must complete the required courses as described by Human Resources for all employees.
• This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.