Receptionist

NPCMC; Palm Harbor, Northern (FL, KY); Hybrid; USD 21,000 - 23,000; Full time

Job summary

NPCMC in Palm Harbor, FL is seeking a full-time Receptionist to support patients, families, and care teams with front-desk duties in a busy pediatric practice.

This role handles calls, appointment scheduling, intake, insurance verification, and basic billing inquiries while maintaining confidentiality and a welcoming environment; evening and weekend shifts rotate.

Qualifications

• Education: Minimum high school diploma or equivalent.
• Experience: 1-2 years in medical or customer service.
• Excellent customer service, communication, and organizational skills.

Responsibilities

• Answer and route calls; schedule and confirm appointments.
• Greet and check in patients; maintain demographic, insurance, and pharmacy information.
• Verify insurance, collect copays/balances, and assist with basic billing inquiries.
• Scan and manage patient documentation in the EHR.
• Coordinate interpreter services and address patient communication needs.
• Monitor reception area, communicate delays, and maintain a welcoming environment.
• Process medical record requests, forms, and daily reports/deposits.
• Ensure confidentiality, safety, and infection control standards.

Skills

Customer service

Communication

Organizational skills

Multitasking

Computer systems

Insurance knowledge

Education

High school diploma

Job description

Palm Harbor Office - Palm Harbor, FL 34684

Overview

Salary Range

$15.50 - $17.00 Hourly

Description

Children’s Medical Center is a busy pediatric practice proudly serving our community for over30 years, with four locations. We offer a competitive benefits package including paid time off, health, dental, vision, life insurance, short- and long-term disability, and a 401(k) with profit sharing after one year, along with opportunities for growth.

We are seeking afull-time Receptionist to join our Patient-Centered Medical Home team. This role provides administrative support to patients, families, and care team members to ensure efficient workflow and exceptional patient care. Evening and weekend shifts are required on a rotating basis.

Key Responsibilities

• Answer and route calls; schedule and confirm appointments
• Greet and check in patients; maintain accurate demographic, insurance, and pharmacy information
• Verify insurance, collect copays/balances, and assist with basic billing inquiries
• Scan and manage patient documentation in the EHR
• Coordinate interpreter services and address patient communication needs
• Monitor reception area, communicate delays, and maintain a welcoming environment
• Process medical record requests, forms, and daily reports/deposits
• Ensure compliance with confidentiality, safety, and infection control standards

Requirements:

• Excellent customer service, communication, and organizational skills
• Ability to multitask in a fast-paced environment
• Proficient in computer systems, phone operations, and documentation
• Knowledge of insurance, eligibility, and medical terminology preferred
• Professional, team-oriented, and detail-driven

Qualifications

QUALIFICATIONS:

• Education: Minimum high school diploma or equivalent.
• Experience: 1-2 years experience in the medical or customer service field preferred.

Compensation is competitive and based on experience, qualifications, and other factors

We are an Equal Opportunity Employer / Drug-Free Workplace