Receptionist

AMERICAN FLOOD RESPONSE; Nevada (IA); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Hourly Pay

Career Growth Opportunities

Fun and Energetic Environment

Discount on Products and Services

M-F 7:30 AM -4PM

Job summary

AMERICAN FLOOD RESPONSE is seeking a Front Desk Receptionist to be the first contact for our office, ensuring smooth operations and outstanding customer service. You will greet visitors, answer calls, schedule appointments, and support field teams with documentation and coordination.

The ideal candidate is dependable, detail-oriented, and thrives in a fast-paced environment. Proficiency in Microsoft Office and strong communication skills are essential for success in this role.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Ability to learn new software quickly.
• Reliable transportation and punctual attendance.

Responsibilities

• Answer incoming phone calls and direct them appropriately.
• Greet customers, vendors, and visitors in a friendly and professional manner.
• Schedule appointments and coordinate emergency service calls.
• Create and maintain customer files.
• Assist with insurance claim documentation and paperwork.
• Receive and distribute mail, packages, and deliveries.
• Manage office supplies and maintain an organized front office.
• Coordinate with technicians regarding schedules and job updates.
• Follow up with customers regarding appointments and project status.
• Assist with invoicing, collections, and administrative tasks.
• Respond to emails and customer inquiries promptly.
• Maintain confidentiality and professionalism at all times.

Skills

Communication skills

Organizational skills

Multitasking

Customer service

Professional appearance

Tools

Microsoft Office

Job description

Job Description

Job Description

Benefits/Perks

• Hourly Pay
• Career Growth Opportunities
• Fun and Energetic Environment
• Discount on Products and Services
• M-F 7:30 AM -4PM

Position Summary

We are seeking a professional, organized, and customer-focused Front Desk Receptionist to be the first point of contact for our company. This role is essential to keeping our office running smoothly by providing outstanding customer service, coordinating office operations, and supporting our field teams.

The ideal candidate is dependable, detail-oriented, able to multitask in a fast-paced environment, and has excellent communication skills.

Responsibilities

• Answer incoming phone calls and direct them appropriately.
• Greet customers, vendors, and visitors in a friendly and professional manner.
• Schedule appointments and coordinate emergency service calls.
• Create and maintain customer files.
• Assist with insurance claim documentation and paperwork.
• Receive and distribute mail, packages, and deliveries.
• Manage office supplies and maintain an organized front office.
• Coordinate with technicians regarding schedules and job updates.
• Follow up with customers regarding appointments and project status.
• Assist with invoicing, collections, and administrative tasks.
• Respond to emails and customer inquiries promptly.
• Maintain confidentiality and professionalism at all times.
• Perform additional administrative duties as assigned.

Qualifications

• Previous receptionist, administrative, or customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Ability to learn new software quickly.
• Professional appearance and positive attitude.
• Reliable transportation and punctual attendance.
• Experience in the restoration, construction, property management, or insurance industry is a plus but not required.

What We're Looking For

• Friendly and professional demeanor.
• Strong work ethic and willingness to learn.
• Ability to remain calm under pressure.
• Excellent problem-solving skills.
• Team player with a positive attitude.
• Attention to detail and accuracy.
• Self-motivated and able to work independently.