Receptionist

EMCOR Facilities Services, Inc.; Neenah (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Health savings account

401(k) plan

Employee assistance program

Job summary

EMCOR Facilities Services, Inc. is seeking a receptionist to handle calls, welcome visitors, support badge requests and assist the account team with administrative tasks. The role includes coordinating work requests, entering data in Corrigo, and communicating with the maintenance team and vendors.

Strong Excel/PowerPoint skills and clear English communication are required. The position may involve site audits, safety checks, occasional travel, and supporting various EMCOR platforms and vendor

Qualifications

• HS Diploma or GED.
• 2-3 years of proven experience providing excellent customer service in receptionist role.
• MS Office Suite proficiency, including PowerPoint, Excel and Word.
• Experience with a Computer Maintenance Management System (CMMS) a plus.

Responsibilities

• Handle incoming calls, greet visitors, support badge requests and ensure the lobby areas are neat.
• Assist account team with administrative tasks, including building presentations and tracking metrics.
• Coordinate work requests with EMCOR Maintenance Team and vendors via Corrigo/EMCOR Via platform.
• Conduct audits, escort vendors, manage breakrooms, support shipping and receiving duties.
• Provide operational training on EMCOR technology platforms and manage conference room requests.
• Assist with catering events and other duties assigned by EMCOR Account Leadership.

Skills

Customer service

Communication skills

Multitasking

Professional presentation

Education

HS Diploma or GED

Tools

MS Office

CMMS

SharePoint

Corrigo

Job description

About Us

From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.

Job Summary

The receptionist position will be responsible for answering all incoming calls, directing calls to appropriate associates and greeting visitors and supporting badge requests to include paperwork and printing/assembling badges. This position will also assist HR and other Account Teammates with administrative duties, including developing PowerPoint presentations and tracking KPI metrics. Maintain a clean and neat appearance of the lobby and coordinate work requests including entering them into the Corrigo and communicating to the EMCOR Maintenance Team or Vendor to resolve. The receptionist may also be required to conduct safety and operational inspections and audits, escort vendors, support shipping and receiving, manage breakrooms to include ordering and restocking with snacks, paper products, food, etc. The receptionist will also support the account team to track, report and train EMCOR teammates and Vendors on various platforms, this could include ISNet, Interplay, KPA Flex, Corrigo, iValua, etc. The receptionist will support EMCOR account team with vendor scorecards and participate in vendor QBR’s and support Customer and/or account team with catering events and any other duties identified by the EMCOR Account Leadership.

Essential Duties & Responsibilities

Handle incoming Calls, greet visitors, support badge requests and ensure the lobby areas have a clean/neat appearance.

Support EMCOR Account Team with administrative tasks/duties, including building presentations, tracking metrics, organizing and maintaining SharePoint files and any other code required documentation.

Coordinate Work requests with EMCOR Maintenance Team and/or Vendors to ensure completion. This includes working within EMCOR Via (EMCOR technology platform to include Corrigo)

Conduct Audits, escort vendors, manage breakrooms, support shipping and receiving duties and tasks.

Provide operational training on various EMCOR technology platforms.

Manage conference room requests and help resolve any issues.

Any other duties assigned my management, with potential overnight travel.

Qualifications

Education (HS Diploma, Under/Graduate Degree, etc.)

HS Diploma or GED

Business Experience (prior years’ work/related experience)

2-3 years of proven experience providing excellent customer service in receptionist role

Licenses/Certifications

N/A

Computer Skills

MS Office Suite (including but not limited to PowerPoint, Excel and Word) and Outlook

Experience with a Computer Maintenance Management System (CMMS) a plus.

Language Skills

English; written and spoken for interface with client personnel

Written and Oral Communication Skills

Excellent written and verbal communication skills. Demonstrated customer services skills. Strong organizational and multitasking skills. Positive, energetic, and possess a professional personal presentation.

Physical Demands

Frequent office deskwork, requiring sitting, using phone, and computer. Regularly requires extensive walking when performing site audits and physical building checks. Occasionally it requires climbing, stooping, kneeling, crouching, steps, ladders and lifting 50 pounds.

Work Environment

Potential Mix of office and manufacturing environment with varying levels of noise. Can be loud, with extreme hot/cold temperatures, dust, oil, and debris. Occasionally requires presence on construction projects. The following safety equipment may be required: steel toe shoes, hearing protection, hardhat or bump cap and eye protection. Potential overnight travel required.

Benefits

We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affidative Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Geographic Disclosure

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