Facilities Coordinator

EMCOR Facilities Services, Inc.; Tempe (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

EMCOR Facilities Services, Inc. is seeking a detail-oriented Account Coordinator to manage designated customer accounts. You will handle telephonic and electronic follow-ups, close open work orders, and ensure timely completion while keeping customers informed of progress and escalations.

You will also manage AP, billing and service-provider communications for the accounts. The role requires strong administrative skills, 2+ years in facilities-related roles, and bilingual English-Spanish

Qualifications

• Associates degree or equivalent experience.
• Minimum 2 years in facilities maintenance, property mgmt or customer service.
• Experience with Electrical, HVAC, Plumbing, or Roofing preferred.
• Bi-lingual English-Spanish preferred.
• Proficient in MS Windows, Excel and Word.
• Typing speed minimum 50 wpm; good writing skills.

Responsibilities

• Performs administration support including; ordering, vendor management, scheduling, reporting, Purchase Order coordination and any other task.
• Provide administrative direction to subcontractors in completing work assignments.
• Interface with all departments to ensure equipment operates properly and no disruption of service.
• Respond to maintenance requests including HVAC, electrical, IT, and security systems.
• Maintain records, files, controls, and procedures for management and production.
• Maintain a strong safety program within EFS guidelines.
• Communicate effectively with employees, management, contractors, customers.
• Participate in budget/forecast development and cost-reduction opportunities.
• Conduct daily/weekly reporting on open work orders.
• Keep files up to date and complete; inform supervisor of work performed.

Skills

Bi-lingual English-Spanish

Education

Associates Degree and/or equivalent experience

Tools

MS Excel

MS Word

Job description

About Us

From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.

Job Summary

Under general supervision, wholly responsible for all aspects that pertain to your designated customer account/s. Conduct telephonic and electronic follow up and closing functions for open work orders on dedicated National/Supplier Management Accounts in order to meet the contractual obligations of each client. Intent is to ensure work orders are completed on time. This position will also involve handling daily customer communications which includes but is not limited to keeping customers informed of work being performed at their location, providing updates to customers, and handling escalations. This position is the main point of contact for designated customers. Handle all AP, billing and service provider escalations/issues for designated customer

Essential Duties & Responsibilities

• Performs administration support including; ordering, vendor management, scheduling, reporting, Purchase Order coordination and any other such task assigned by supervisors.
• Provide administrative, technical direction, and supervision to subcontracts in completing work assignments.
• Interface with all departments to ensure all equipment is operating properly and that there is no disruption of service.
• Respond to request for maintenance and repair of facilities to include: Heat ventilation & Air Conditioning, Security Components, IT equipment, emergency situations affecting the facilities, Etc.
• Maintains sufficient records, files, controls, and procedures to ensure management and work production.
• Maintain a strong safety program within EFS Guidelines.
• Maintain effective communications with employees, management, contractors, customers.
• The coordinator will participate in budget/forecast (monthly actual performance) development while identifying and implementing cost reduction opportunities across all functions.
• Conducts daily/weekly reporting on open work orders for supervisor review.
• Keeps accurate files of all office related issues, ensuring files are up to date and complete.
• Communicate with supervisor on the work performed and preventive maintenance.
• Will attend weekly staff meeting and safety training

Qualifications

• Associates Degree and/or equivalent experience
• Minimum of two years of experience in facilities maintenance, property management or customer service role required.
• Experience in managing service delivery for trades labor such as Electrical, HVAC, Plumbing, or Roofing preferred.
• Bi-lingual English-Spanish preferred.
• Advanced proficiency MS Windows Applications, including MS Excel and Word.
• Must be able to Type min 50 wpm and have good writing skills.
• Professional and friendly demeanor, willing to go above and beyond to accomplish the mission.
• Ability to work under pressure and constantly make correct decisions with limited input, and determine when to accelerate issues to the Facilities Manager/Supervisor or Account Manager
• Ability to communicate effectively and efficiently with all functions of the Operations Staff and Call Center Operations team to carry out the objectives of the program
• Ability to critically think and problem solve.
• Ability to maintain a courteous, professional demeanor at all times
• Convey confidence in providing and receiving pertinent information
• Must be punctual, reliable and caring about their work ethic

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affiantive Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Geographic Disclosure

#EFS