Receptionist

EMCOR Group, Inc.; Neenah (WI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

EMCOR Group, Inc. is seeking a receptionist to answer calls, greet visitors, process badge requests, and support HR and account teams with administrative duties.

You will develop PowerPoint presentations, track KPI metrics, and help coordinate work requests with the EMCOR Maintenance Team and vendors using Corrigo and related platforms. The role may involve safety inspections, vendor escorting, and event support.

Qualifications

• 2-3 years of proven experience providing excellent customer service in receptionist role.

Responsibilities

• Handle incoming calls and greet visitors, support badge requests and lobby appearance.
• Prepare presentations and track KPI metrics for HR and account team.
• Coordinate work requests with EMCOR Maintenance Team and vendors (Corrigo).
• Conduct safety and operational inspections and audits; escort vendors.
• Manage breakrooms (snacks, supplies) and support catering events.
• Provide operational training on EMCOR technology platforms.

Skills

Customer service

Communication

Multitasking

Education

HS Diploma

Tools

CMMS

SharePoint

Corrigo

Interplay

KPA Flex

iValua

Job description

About Us

From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.

Job Summary

The receptionist position will be responsible for answering all incoming calls, directing calls to appropriate associates and greeting visitors and supporting badge requests to include paperwork and printing/assembling badges. This position will also assist HR and other Account Teammates with administrative duties, including developing PowerPoint presentations and tracking KPI metrics. Maintain a clean and neat appearance of the lobby and coordinate work requests including entering them into the Corrigo and communicating to the EMCOR Maintenance Team or Vendor to resolve. The receptionist may also be required to conduct safety and operational inspections and audits, escort vendors, support shipping and receiving, manage breakrooms to include ordering and restocking with snacks, paper products, food, etc. The receptionist will also support the account team to track, report and train EMCOR teammates and Vendors on various platforms, this could include ISNet, Interplay, KPA Flex, Corrigo, iValua, etc. The receptionist will support EMCOR account team with vendor scorecards and participate in vendor QBR’s and support Customer and/or account team with catering events and any other duties identified by the EMCOR Account Leadership.

Essential Duties & Responsibilities

Handle incoming Calls, greet visitors, support badge requests and ensure the lobby areas have a clean/neat appearance.

Support EMCOR Account Team with administrative tasks/duties, including building presentations, tracking metrics, organizing and maintaining SharePoint files and any other code required documentation.

Coordinate Work requests with EMCOR Maintenance Team and/or Vendors to ensure completion. This includes working within EMCOR Via (EMCOR technology platform to include Corrigo)

Conduct Audits, escort vendors, manage breakrooms, support shipping and receiving duties and tasks.

Provide operational training on various EMCOR technology platforms.

Manage conference room requests and help resolve any issues.

Any other duties assigned my management, with potential overnight travel.

Qualifications

Education (HS Diploma, Under/Graduate Degree, etc.)

HS Diploma or GED

Business Experience (prior years’ work/related experience)

2-3 years of proven experience providing excellent customer service in receptionist role

Licenses/Certifications

N/A

Computer Skills

MS Office Suite (including but not limited to PowerPoint, Excel and Word) and Outlook

Experience with a Computer Maintenance Management System (CMMS) a plus.

Language Skills

English; written and spoken for interface with client personnel

Written and Oral Communication Skills

Excellent written and verbal communication skills. Demonstrated customer services skills. Strong organizational and multitasking skills. Positive, energetic, and possess a professional personal presentation.

Physical Demands

Frequent office deskwork, requiring sitting, using phone, and computer. Regularly requires extensive walking when performing site audits and physical building checks. Occasionally it requires climbing, stooping, kneeling, crouching, steps, ladders and lifting 50 pounds.

Work Environment

Potential Mix of office and manufacturing environment with varying levels of noise. Can be loud, with extreme hot/cold temperatures, dust, oil, and debris. Occasionally requires presence on construction projects. The following safety equipment may be required: steel toe shoes, hearing protection, hardhat or bump cap and eye protection. Potential overnight travel required.

Benefits

We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

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