Receptionist

JLL; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

JLL in Nashville, TN is seeking a full-time Receptionist to provide front-desk support, greet guests and employees, answer calls, manage mail, and coordinate visitors in a fast-paced corporate environment.

This on-site role requires excellent customer service, strong organization and communication skills, and the ability to work with security and facilities teams to maintain a welcoming, professional lobby.

Qualifications

• High school diploma or GED required.
• 1-2 years of customer service, hospitality, or office experience preferred.
• Excellent customer service and relationship-building skills.
• Strong organizational, interpersonal and communication skills.
• Proficiency with Microsoft Office suite.

Responsibilities

• Greet guests and staff, answer phones and direct inquiries.
• Assist visitors with wayfinding and scheduling of meetings.
• Submit visitor and parking requests and maintain visitor logs.
• Update phone lists and standard operating procedures as needed.
• Coordinate mail, deliveries and conference room/AV support with facilities.
• Support coordination of office/building maintenance activities.

Skills

Customer service

Hospitality

Office experience

Communication skills

Organizational skills

Education

High school diploma or GED

Associate's degree (preferred)

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

What this job involves

The Receptionist will provide general office support with a variety of clerical activities and related tasks. They will be responsible for greeting employees and visitors, answering incoming calls, mail distribution, flow of correspondence, maintain calendars for meetings, as well as additional clerical duties.

Receptionist - JLL

What your day-to-day will look like

Front Desk Duties

• Greet/host/provide support for guests, visitors and employees
• Assist visitors and employees with wayfinding
• Answer all in-coming calls
• Submit visitor and parking requests
• Update phone lists, SOPs and other administrative duties as requested
• Point of contact for packages/deliveries
• Respond and follow through to requests for information and communicate with all levels of management with minimal supervision
• Strong leadership and teamwork with Security vendor personnel that will assist at the reception desk

General Office Duties

• Housekeeping Duties (i.e. pick up and display literature, maintain a welcoming and clean presentation of the Lobby, report any mechanical issues or other issues to the facilities group, etc.)
• Assist in the resolve of problems associated with all building services including, but not limited to janitorial, mailroom, badging, and conference room/AV Support.
• Assists with the coordination and scheduling of visitors with the property security desk
• Assists with the coordination and scheduling of office/building maintenance activities

Mailroom Assistance

• Support onsite mailroom with packages/deliveries
• Support onsite mailroom to prepare postage/labels for mail/UPS/FedEx, courier services, etc.
• Provide full mailroom coverage when needed

Other

• Any and all other duties and tasks as assigned

Required Qualifications

• High school diploma or GED
• 1-2 years of experience in customer service, hospitality, office settings or related experience.
• Excellent customer service and relationship building skills
• Strong organizational, interpersonal and communication skills
• Working knowledge of Microsoft Word, Excel, Power Point, and Outlook Software
• Reliable transportation - no onsite parking, but public garages are local (Public Transportation Recommended). Site is located on city bus line, MBTA Green line stop opening at the location in the spring, and walking distance to North Station
• Full-time position on location - no remote work

Preferred Qualifications

• Associate's degree or college classes.
• 3 years of administrative/facilities experience supporting multiple people, preferably in the commercial real estate industry
• Experience in supporting a front desk that has high security standards and protocols
• Mailroom experience

Physical Work Requirements And Work Conditions

• This is largely a sedentary role; however, some mailroom duties are required. This would require the ability to handle packages, deliver mail/packages in multi-floor building, and bend, walk or stand as necessary

Location

Nashville - TN | 100% Onsite

Work Shift

Full Time - Morning Shift

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.