Receptionist

Freedom House Recovery Center, Inc.; Chapel Hill (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Freedom House Recovery Center, Inc. is seeking a Receptionist to support the Outpatient team and provide office support across the organization.

The role reports to the Clinical Program Director or Designee and focuses on delivering dependable service to individuals and families served. Compensation is $17 hourly with responsibilities including front desk coverage, billing collection, file maintenance, and coordination of office operations.

Qualifications

• Strong organizational and written/verbal communication skills.
• Proficient with Microsoft Office and experience with websites.
• Ability to work with volunteers and a wide range of people.
• Ability to manage multiple tasks/projects simultaneously.
• High School Diploma (GED) and at least two years' experience.

Responsibilities

• Answers phones, directs calls, screens and relays messages.
• Collects billing information and submits to contract sources.
• Orders office supplies and equipment as needed.
• Maintains and organizes program/staff files and daily mail.
• Maintains work schedule and attendance per supervisor.
• Coordinates repairs and maintenance of buildings and grounds.

Skills

Organizational skills

Written and verbal communication

Microsoft Office

Website experience

Education

High School Diploma (GED)

Tools

Microsoft Office

Website management

Job description

The Receptionist plays an important role within Freedom House Recovery Center's Outpatient team, supporting the organization's mission to deliver high-quality behavioral health care across our nine-county service area. Reporting to the Clinical Program Director or Designee, this position is responsible for providing office support and working closely with colleagues across the organization to ensure consistent, dependable service to the individuals and families we serve.

Compensation

$17 hourly

Qualifications

• Excellent organizational skills and written and verbal communication skills.
• Excellent technological and computer skills, especially Microsoft Office, and experience working with websites.
• Ability to work with volunteers and a wide range of people.
• Ability to manage a variety of tasks/projects simultaneously.
• High School Diploma (GED) and at least two (2) years' experience.

Responsibilities

• Provides coverage of main phones, directing calls to programs and individuals, and taking clear messages. Demonstrates ability to screen internal operator-assisted calls and refer them to the appropriate person/division.
• Collects all billing information from FH programs and submits it in proper format on a regularly scheduled basis to contract sources.
• Orders office supplies and equipment as needed.
• Maintains files of program/staff schedules.
• Maintains and organizes office files
• Sorts, distributes, and posts daily mail in a prompt and accurate manner.
• Handles, in an effective and timely manner, requests for information on clients or from external sources.
• Maintains a work schedule approved by the supervisor.
• Is reliable in work attendance and follows Freedom House procedures when requesting planned or unplanned leave.
• Coordinates repair and maintenance of buildings and grounds.
• Develops working knowledge of programs with the ability and willingness to provide optimal assistance in administrative functions.
• Is knowledgeable and stays current in a variety of computer programs, including word processing, spreadsheets, and desktop publishing applications.
• Communicates and coordinates technological needs for Board and staff.
• Provides organized and effective assistance for fundraising and special events as requested.
• Other tasks and projects as requested.
• Attends in-services, staff meetings, and other staff functions as required by the Supervisor.
• Maintains a schedule approved by the Supervisor.
• Is reliable in work attendance and follows Freedom House procedures when requesting planned or unplanned leave.