Clinic Services Assistant (Family Practice)

Fairview Health Services; Minneapolis (MN); On-site; USD 21,000 - 30,000; Full time

Job summary

Fairview Health Services is seeking a friendly, professional receptionist to manage front desk operations in a clinical setting. You will check in/out patients, answer phones, and schedule appointments or procedures, while collecting co-pays and verifying insurance information.

The role emphasizes patient-centered service, accurate data entry, and coordination with the clinic team to maintain efficient scheduling and reduce patient waiting times.

Qualifications

• Knowledge of medical terminology.
• Familiar with infection control policies.
• Minimum 1 year clerical experience in medical or customer service.
• Proficient in entering data and learning new software.

Responsibilities

• Welcomes patients and manages front desk flow.
• Appointment management and telephone handling.
• Resolve front desk issues such as patient complaints and missing forms.
• Verify patient demographics and insurance.
• Collect co-pays and prepare receipts; log daily activity.
• Schedule future appointments/procedures in the practice management system.
• Use directories, paging, and voicemail systems.
• Communicate patient information to business office as needed.

Skills

Basic medical terminology

Environment of care & infectionControl

Clerical experience

Computer data entry

Tools

Practice management system

Electronic health records

Job description

Job Overview

Maintains a welcoming, friendly profile in the clinic and is responsible for the professional and efficient operation of both reception check-in and checkout procedures. Assists with phones and schedules future appointments and/or procedures. Utilizes strong customer service skills and promotes the UMPhysicians' philosophy of patient centered care to meet the needs of all visitors/guests. Welcomes visitors, provides non-clinical information, takes messages, schedules appointments or procedures, collects co-pays, enters and verifies health insurance information and oversees the clinic lobby/patient waiting area. Arranges any accommodation or interpreter services needed for the patient visit. Helps coordinate provider schedules and appointments. Prioritizes between these functions on an ongoing basis to maximize efficiencies of clinic schedules and reduce patient waiting times.

• Receives patient into clinic and notifies patient care.
• Appointment Management/Telephone Management
• Demonstrates ability to resolve front desk issues such as patient complaints, tracking missing forms.
• Verifies patient demographic and insurance information.
• Collects co-pays, prepares patient receipt and A/R deposit entry. Maintains and sends daily log to Business Office.
• Accurately coordinates and schedules future appointments and/or procedures using the practice management system.
• Utilizes directories, paging, and voice mail systems.
• Communicates patient information to business office as needed.

Required Qualifications

• Knowledge of basic medical terminology
• Knowledge of environment of care and infection control policies.
• 1 year clerical experience in a medical or customer service setting
• Previous computer entry experience with ability to learn new applications and work processes.

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status