Experience Specialist; Stoughton Clinic; 0.5FTE

UnityPoint Health; Stoughton (WI); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Paid time off

401K matching

Health insurance

Dental insurance

Paid holidays

Disability insurance

Pet insurance

Daily Pay

Tuition reimbursement

Adoption assistance

Job summary

UnityPoint Health is seeking an Experience Specialist to greet guests, guide them to the appropriate departments, and assist with required paperwork to ensure an efficient visit. This role emphasizes creating a welcoming environment and smooth patient flow in a hospital setting.

Ideal candidates bring customer service experience in healthcare and a high school diploma or equivalent. The position is part‑time, non‑remote, with shifts Monday–Friday and compensation starting at $18.32 per hour.

Qualifications

• High School Diploma or equivalent.
• Previous customer service experience in a hospital or healthcare setting is preferred.

Responsibilities

• Greet guests and provide front‑line assistance.
• Guide visitors to departments and help with required paperwork for an efficient visit.
• Support patients and visitors to ensure a smooth, welcoming experience.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

16890BR

FTE: 0.5

Shift: Monday- Friday, between 7:00a-5:00p.

Compensation: $18.32+

Hours Per Week: 20

Weekends: No

Benefit Eligible

Shift: Monday- Friday, between 7:00a-5:00p.

If you’re energized by helping people feel supported from the moment they walk through the door, this role might be a great fit for you! As an Experience Specialist, you’ll play a key role in creating a smooth, welcoming, and supportive environment for patients and visitors. This position provides front‑line assistance by greeting guests, guiding them to the appropriate departments, and helping with required paperwork to ensure an efficient visit.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Required Qualifications:

Education:

• High School Diploma or equivalent

Experience:

• Previous customer service experience in a hospital or healthcare setting is preferred

EEO/M/F/D/V