Receptionist

Presbyterian Villages of Michigan; Michigan; On-site; USD 16,531 - 24,796; Full time

Job summary

Presbyterian Villages of Michigan is seeking an administrative assistant to support residents and staff with clerical tasks and front-desk duties in Michigan.

The role requires strong computer and Microsoft Office skills, 1–2 years of related experience, and a high school diploma or GED. You will handle phones, greet visitors, process mail, and assist with event logistics while maintaining confidentiality and adhering to policies.

Qualifications

• High School Diploma or GED; enrollment allowed if under 18.
• One to two years of related experience; proficient with computers and MS Office.

Responsibilities

• Operate office equipment such as fax machines, scanners, copiers.
• Answer telephones with pleasant demeanor and transfer calls.
• Greet visitors and direct them to the appropriate person.
• Mail newsletters, promotional materials, or other information/documents.
• Maintain confidentiality of resident and staff information.
• Schedule space or equipment for events.
• Attend meetings and trainings as required.
• Follow policies and procedures including safety regulations.
• All other duties as assigned.

Skills

Clerical tasks

Telephone etiquette

Customer service

Computer proficiency

Education

High School Diploma or GED

Enrollment in program if under 18

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Greets family and visitors, answers general inquiries, assists/directs to the appropriate party, performs clerical tasks and assists with residents needs as needed.

Responsibilities

1. Operate office equipment such as fax machines, scanners, copiers, and use computers for spreadsheet, word processing, database management, and other applications.
2. Answer telephones with pleasant demeanor using PVM approved greeting, give information to callers, take messages, or transfer calls to appropriate individuals.
3. Greet persons entering establishment with pleasant demeanor using PVM required greetings, determine nature and purpose of visit, and direct or escort them to specific destinations or appropriate persons according to their needs.
4. Mail newsletters, promotional material, or other information/ documents using computer, mail, or facsimile machine to ensure timely receipt of information.
5. Organizes and maintain reported maintenance work orders received from residents and staff upon receipt.
6. Perform administrative support tasks, such type, format, proofread, and recommend revisions on documents and make copies of correspondence or other printed material.
7. Distribute incoming mail or other materials on day received and prepare outgoing mail by next scheduled pickup.
8. Maintain confidentiality of resident, staff personnel and employment information.
9. VOR: Schedule space or equipment for special programs, meetings, or events.
10. VOW: Responsible for responding to the Personal Emergency Response System (PERS) when a page is received because a resident activated their emergency button. Assess the situation and calls 911 for assistance when necessary.
11. VOW: Keep resident and staff personal information confidential.
12. Attend and participate in all appropriate meetings and training opportunities in order to keep informed on current information and skill development.
13. Follow established policies and procedures including but not limited to:
    • Presbyterian Villages policies and procedures.
    • Safety policies and procedures.
    • Federal, state and local regulations.
14. All other duties as assigned.

Qualifications

High School Graduate/ General Education Degree (GED) or enrolled in program if under age 18.

One to two years related experience. Must have proficient skills in computers and Microsoft Office Software.